Complaints/enquiries can be made on a confidential basis about workplace conditions.  Appropriate investigations will be made and action taken as required.

The Information we need about the complaint.

To enable proper investigation it would be helpful if you could tell us:

• name of the business
• business address
• brief details of the nature of your complaint

Our response to your complaint

• we will contact you on receipt of your complaint and advise you what we intend to do and how long it may take
  
• in some cases (eg some multiple organisation businesses) liaison will have to take place with another Local Authority and this may increase our response time
   
• the Officer dealing with the complaint will give you his/her name and telephone number to ensure that you can keep in touch
  
• your confidentiality  will be respected and your personal details will not be released unless you give explicit consent
   
• we will endeavour to avoid revealing to an employer or his representative that a complaint has been made unless you agree otherwise

Action

• the action we take depends on a variety of factors, however, our primary aim is to ensure the health and safety of people at work
  
• we will advise you at the conclusion, of the outcome of the investigation                                                                                                                                    
• you should be aware that disclosure of certain information is restricted under health and safety legislation and details of the exact nature of the action taken may not be able to be disclosed

For further information and advice please contact:

Head of Enforcement

231 George Street

Glasgow

G1 1RX

Phone: 0141 287 6539/40

E-mail: healthandsafety@eps.glasgow.gov.uk

Office hours: Monday - Thursday: 9.00am - 5.00pm
                   Friday: 9.00am - 4.00pm