How to make a comment, compliment or complaint
If you want to make a comment, compliment or complaint, you can complete the online form below, write, telephone or call in person to Customer Relations, whose contact details are given below.
We want to provide the best possible service to all our customers. You are the best people to tell us:
- how we are doing
- what we can do to improve a service
- what problems you have experienced - let us apologise, put it right and stop it happening again
Making a complaint - what happens next
In all cases your complaint will be acknowledged within 5 working days, unless another timescale is agreed. If you remain unhappy with the response, you have the right to have the complaint considered by a senior officer of the service involved. If you are still unhappy with the response of the service, the office of the Chief Executive can consider your complaint. If you are unsure of how to make a complaint or need any help with getting in touch with us, please contact Customer Relations at the address below who will be happy to assist you.
Contact details:
Customer Relations
Glasgow City Council
City Chambers
Glasgow
G2 1DU
Telephone: 0141 287 0900
If you are still unhappy about the outcome of your complaint, you have the right to have the matter considered by the Ombudsman
The Scottish Public Services Ombudsman's contact details are as follows:
SPSO
Freepost EH641
Edinburgh
EH3 0BR
Telephone: 0800 377 7330
Fax: 0800 377 7331
Text: 0790 049 4372
Website: www.spso.org.uk
You usually need to do this within 12 months of first experiencing the problem about which you are complaining.