How to make a comment, compliment or complaint
You are the best people to tell us how well we are doing, if you have experienced a problem, and what we can do to improve our service. If we have made a mistake you can help us to put it right and stop it happening again. You can get in touch with us by filling in the online form below.
Making a complaint - what happens next
An officer then investigate your complaint and aim to respond to you within 15 working days. If this is not possible, we will let you know.
If you are not happy with this response a member of our Senior Management Team will look into the matter for you.
If you continue to be unhappy with our response, the office of the Chief Executive can then consider your complaint.
If you are not sure of how to make a complaint or need any other help, please contact our Customer Care Team, using the contact details delow:
Customer Care Team
Glasgow City Council
City Chambers
Glasgow
G2 1DU
Phone: 0141 287 0900
If you are still not satisfied with the way we have responded to you, you have the right to ask the Scottish Ombudsman to consider the matter. Their address is:
SPSO
Freepost EH641
Edinburgh
EH3 0BR
Or you can phone them on 0800 377 7330 or visit www.spso.org.uk
They will not normally investigate if you have known about the problem for more than 12 months months before complaining.
The SPSO has recently issued report to Glasgow City Council. Copies of these reports are available below: