How can I access services from GTIS?
GTIS services can be accessed using:
Phone 0141 276 6850
Fax 0141 276 6851
Service requests should provide GTIS with the following information:
language (dialect if known): date of interpreting assignment: time of assignment: name of the requesting agency: address of the requesting agency: location (if request is from a larger organisation, such as hospital - ward, floor, or area etc.): minimum details of the client (such as gender, name, address etc.)
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What happens next?
Staff at GTIS will provide the user with an assignment reference number (job number). The interpreter will arrive at the requested time whereupon the agency staff should brief the interpreter about the session. If there are any problems arranging an interpreter GTIS will contact the requesting agency.
At the end of the session the interpreter will produce a triplicate form for completion. The agency should verify the exact time the interpreter arrived, along with the exact times the session began and was completed with the interpreter. A feedback comment can also be added about the session.
The interpreter should submit the top copy of the completion form to GTIS, retaining the second copy for themselves. The requesting agency should retain the third copy for their records and in case of any queries in the future.
How much will it cost?
For interpreting time:
Office hours (8am - 6pm)
Minimum charge for the first hour or part hour: £39.21 + VAT
Each subsequent hour or part hour: £39.21 + VAT
After office hours, weekend, or public holidays:
Minimum charge for the first hour or part hour: £58.81 + VAT
Each subsequent hour or part hour: £58.81 + VAT
If a session spans both office hours and out of hours, then each component would be charged appropriately at pro-rata.
Translation:
Per A4 translated page or part thereof: £44.80 + VAT
Please note our written document translation service is currently unavailable. We apologise for any inconvenience caused.
Transport:
Bus or Train: actual cost
Car mileage: as per Glasgow City Council rates
Taxi: only in exceptional circumstances when no transport is available
Travel Time:
Travelling time costs may apply, please enquire when phoning to request an interpreter
(Please note charges are subject to change e.g. inflationary increase)
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