Glasgow City Council’s Statutory Homelessness Duty
Glasgow City Council’s statutory homelessness duties are managed by Homelessness Services.
Homelessness Services are responsible for delivering services to those who are homeless or threatened with homelessness. These services are delivered through a network of centres, offices and temporary accommodation options.
Homelessness Services also provides a key link to preventing homelessness and providing advice and assistance.
Getting Help
Glasgow City Council has produced a Homeless or about to be leaflet to explain how its Homelessness Service is provided, how it can be accessed and how it works. This is a brief guide and if you would like more information about our services please contact any of our offices listed below.
Glasgow City Council delivers a homelessness casework service to anyone who is homeless, threatened with homelessness, or is in need of advice about homelessness issues, through its Community Casework Services.
There are five Community Casework Services operating within the three local social Work boundaries and two specialist casework services working city-wide. The address, phone number and office-opening hours are listed below. If you are homeless or threatened with homelessness, you should call in to the office covering the area in which you are living at present. Staff will be pleased to discuss your circumstances with you in a private interview room and advise you on what will be done next to help you.
- East Community Casework Service
33 Burnmouth Road
Glasgow G33 4ST
Phone 0141 276 6153
Fax 0141 276 6150
East Covers:
Auchinlea, Baillieston, Barlanark, Bishop's Wood, Braidfauld, Bridgeton, Broomhouse, Calton, Camlachie, Cardowan, Carmyle, Carntyne, Cathedral, Craigend, Cranhill, Crosshill, Dalmarnock, Dennistoun, Easterhouse, Fullarton, Garrowhill, Garthamlock, Gartloch, Greenfield, Haghill, Hogganfield, Mount Vernon, Parkhead, Queenslie, Riddrie, Ruchazie, Sandyhills, Shettleston, Springboig, Swinton, Tollcross, Townhead* and Wellhouse
*Townhead - this area lies within West CHCP Boundary but will be serviced by East CHCP
- North Community Casework Service
30 Mansion Street
Glasgow G22 5SZ
Phone 0141 276 6169
Fax 0141 276 6172
North Covers:
Balmore, Balornock, Barmulloch, Blackhill, Cadder, Colston, Dawsholm, Firhill, Germiston, Gilshochill, Hamiltonhill, Kelvindale, Kelvinside, Keppoch, Maryhill Park, Maryhill, Millerston, Milton, North Kelvinside, Parkhouse, Petershill, Port Dundas, Possil, Possilpark, Provanmill, Robroyston, Royston, Roystonhill, Ruchill, Sighthill, Springburn, Stobhill and Summerston
- South East Community Casework Service
1st Floor, TwoMax Building
187 Old Rutherglen Road
Glasgow G5 0RE
Phone 0141 276 8201
Fax 0141 276 8278
South East Covers:
Battlefield, Carmunnock, Castlemilk, Cathcart, Croftfoot, Crossmyloof, Dumbreck, Gorbals, Govanhill, Hutchestontown, King's Park, Langside, Laurieston, Mount Florida, Oatlands, Pollokshields, Queen's Park, Shawlands, Simshill, Strathbungo and Toryglen
- South West Community Casework Service
27 Brockburn Road
Pollok
Glasgow G53 5BG
Phone 0141 276 6180
Fax 0141 276 6188
South West Covers:
Arden, Bellahouston, Carnwadric, Corkerhill, Craigton, Crookston, Darnley, Deaconsbank, Drumoyne, Govan, Hillington, Hillpark, Ibrox, Kinning Park, Linthouse, Mansewood, Mosspark, Muirend, Newlands, Nitshill, Penilee, Pollok Park, Pollok, Pollokshaws, Priesthill, Shawbridge, Shieldhall, South Cardonald, Southpark Village and Tradeston
- West Community Casework Service
20 Dunkenny Square
Drumchapel
Glasgow G15 8NB
Phone 0141 287 3158
Fax 0141 287 3151
West Covers:
Anderston, Anniesland, Blairdardie, Blythswood, Broomhill, Broomielaw, Charing Cross, City Centre, Cowcaddens, Dowanhill, Drumchapel, Finnieston, Garnethill, Garscadden, Hillhead, Hyndland, Jordanhill, Kelvingrove, North Knightswood, Park, Partick, Partickhill, Scotstoun, Scotstounhill, St Enoch, Temple, Townhead*, Whiteinch, Woodlands, Woodside, Yoker and Yorkhill
*Townhead - this area lies within West CHCP Boundary but will be serviced by East CHCP
- Specialist Casework Services
Prison Casework Service
Social Work Unit
HMP Barlinnie
Lee Avenue
Glasgow G33 2QX
Phone 0141 770 2123
Fax 0141 770 9808
Refugee Support Service
1st Floor, TwoMax Building
187 Old Rutherglen Road
Glasgow G5 0RE
Phone 0141 276 8201
Fax 0141 276 8278
Opening Hours:
Monday to Thursday 8.45 am to 4.45 pm
Friday: 8.45 am to 3.55pm
- Out of Hours Service
The Council also provides an out of hours homelessness service at:
The Hamish Allan Centre
180 Centre Street
Glasgow G5 8EE
Phone 0141 287 1800
Free phone 0800 838 502
This centre is open from 4.00pm to 9.00am on Monday to Friday. Open 24 hours on Saturday, Sunday and public holidays. There is a free telephone contact number to assist customers wishing to make enquiries - 0800 838 502.