Glasgow City Council organises and provides a range of services for older people living in the city. These include assessment of needs, support at home, care homes, short breaks and the provision of day care service, day opportunities and lunch clubs. Help is also also available with evening hospital visiting.
Specific services are also available to support people with dementia.
Social Work Services responsibilities
For older people we have a responsibility to:
- Assess and arrange services for people according to what they need or assess and arrange for people to receive a direct payment to buy their own services
- Encourage and develop a variety of services to respond to what people need
Social Work Services can arrange and pay for services for older people to be provided by the City Council, voluntary organisations, private agencies, and self-help groups.
For information on how to contact your local social work office see
How to Access Services.
Apart from initial information and advice it is usually necessary to be assessed for a service. There is no charge for assessment but for some services, for example, home care, there may be a charge, but this normally depends on your income for further information refer to the council's social care charging policy. For more information on assessments see What is an assessment?.
Information about these, and other services, is available in leaflet format. These are available in portable document format for downloading. The Adobe Acrobat reader can be freely downloaded from the Adobe web site.
Emergency situations
If you have an emergency:
- within office hours, you will be given an urgent appointment
- outwith office hours, phone Social Work Standby Services on 0800 811505
For more information see Standby/Out of hours service.
Our commitment to you
The Care Inspectorate, formerly Social Care and Social Work Improvement Scotland regulate, inspect and support improvement of social work and care services across Scotland for the benefit of the people who use them. If you are unhappy with the standard of care offered by any of these services then you can complain to the Care Inspectorate as well as making a complaint to us.
The address for the Care Inspectorate is:
Care Inspectorate
Compass House
11 Riverside Drive
Dundee, DD1 4NY
Phone 0845 600 9527
Email enquiries@scswis.com
Website http://www.careinspectorate.com/
For fuller information on how to comment or complain see Your Views.
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