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Glasgow
City Council provides a range of support for sensory impaired people living in the City. Users include:
Carers, families and professionals also use our services. These include:
Specific support is available through Sign Language Interpreter Service, Rehabilitation Workers with Blind People and Resource Services. Eighteen Glasgow libraries and learning centres have developed services for users with disabilities, or other difficulties, who until now might have had limited use of library facilities. By offering a range of Assistive Technologies, they can help users develop their independence by supporting access to PCs.
Social Work Services’ responsibilities
In relation to sensory impaired people, we have a responsibility to:
- assess and arrange services for people according to what they need, or assess and arrange for people to receive a direct payment to buy their own services
- with consent, contact Education, Housing and Health Services where assessment has shown assistance is needed
- encourage and develop a variety of services in response to what people need
Social Work Services can access services for sensory impaired people to be provided by the City Council, voluntary organisations, private agencies and self help or carers groups.
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How to ask for services
Services can be arranged by contacting:
Centre for Sensory Impaired People (CSIP)
17 Gullane Street
Partick
Glasgow G11 6AH
Phone: 0141 276 5252
Fax: 0141 276 5297
The office is open:
Monday to Thursday 8.45am to 4.45pm
Friday 8.45am to 3.55pm
Deaf people can see a duty worker:
Monday to Friday 9.00am to 1.00pm
Blind people can speak to a duty worker:
Monday to Thursday 1.00pm to 4.30pm
Friday 1.00pm to 3.30pm
Outwith these times you should ask for an appointment.
You can contact us by coming into the Centre, telephoning (voice/text), faxing, by writing or your preferred medium. Health Services, or other people you are involved with, can put you in touch with Social Work Services.
When you have an appointment with a member of social work staff you can bring a friend, relative or someone else to speak on your behalf. If you prefer your appointment to be with someone of your own sex please let the receptionist know. Occasionally this may take longer to arrange.
If you need to communicate in a language other than English, we can arrange an interpreter.
Services can also be arranged by contacting your local social work office or if you are in hospital you can contact the social work staff there.
Apart from initial information and advice it is usually necessary to be assessed for a service. There is no charge for assessment but for some services, for example, home care, there may be a charge. This normally depends on your income. For more information on assessment see What is an assessment.
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Emergency situations
If you have an emergency:
- within office hours, you will be given an urgent appointment
- outwith office hours, phone Social Work Standby Services on 0800 811505
For more information see Standby/Out of hours service
Would you like to comment on or complain about the service you get?
Our commitment to you
If you would like to make a suggestion, comment or complaint about the service you receive from us, please contact a member of staff at the Centre for Sensory Impaired People or your local area office. Any comments we receive help us plan our future services. You could also pick up a leaflet called ‘Improving services: Your right to complain` at the Centre for Sensory Impaired People or your local office. This explains how to comment in writing, by phone or your chosen medium. For further information on how to comment or complain see Your Views.
We can also provide you with information on user and focus groups in which you may wish to participate.
Further useful contact numbers
Fieldwork Services:
Voice: 0141 276 5252
Fax: 0141 276 5297
Text: 0141 334 3381
Sign Language Interpreter Service:
This information is available in a leaflet. This is available in portable document format for downloading. The Adobe Acrobat reader can be freely downloaded from the Adobe Web site
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