Support at home

Glasgow City Council organises and provides a range of support at home services to meet your particular needs, or assesses and arranges for you to receive a Direct Payment to buy your own services.


Who can access Support at Home Services?
Support at Home Services are for people who need support with personal and practical /domestic tasks and housing support tasks.


Depending on your level of need, these support services can be provided through Social Work Services.

 

Adaptations
Social Work Services can help you to change your home to make it more suitable for you to live in.  To get adaptations an Occupational Therapist assessment is required, this can be arranged through your local Social Work Services office.

 

For further information on Adaptations please go to the Adaptations section of this website.

 

Equipment (sometimes called 'Aids to Living')
Social Work Services can provide you with equipment to help you in your day-to-day life.  Equipment can include items like raised toilet seats, stair lifts or specially designed kitchen equipment.  To access this, an Occupational Therapist assessment is required, this can be arranged through your local Social Work Services office.

 

For further information on Equipment please go to the Equipment section of this web site.

 

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Handy Person Service
Glasgow City Council's Handyperson Service provides practical help with tasks around the home that you may find difficult to do yourself.

Help is provided with small repairs, for example:

  • Fixing a leaky tap
  • Putting up shelves
  • Changing a lightbulb or fuse
  • Repairing or replacing locks

For further information on the Handyperson Service, please go to the Handyperson Service section of this web site.

 

Home Care (also known as Home Help)
The main service provided is Home Care which covers a range of tasks including:

  • assistance with personal care including washing and dressing
  • assistance in getting ready for, and into and out of, bed
  • assistance with laundry
  • assistance with shopping
  • assistance with a range of practical/domestic tasks
  • help with meal preparation.  See also Meals at Home.

For further information on Home Care please go to the Home Care section of this web site.

 

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Enhanced Home Care
For people who require more help the Enhanced Home Care service can be accessed through a Social Work Services assessment.  Enhanced Home Care can provide help like:

  • assistance with Catheter Care
  • assistance with Skin Care
  • specialised assistance with eating
  • assistance with Stoma Care

For further information on Enhanced Home Care please go to the Enhanced Home Care section of this web site.

 

Home From Hospital
In order to support you when you are leaving hospital, Glasgow City Council and the health services have developed a home care ordering system designed to allow you to leave hospital with support.

 

For further information on Home From Hospital services, please go to the Home From Hospital services section of this web site.

 

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Meals at Home (previously Meals on Wheels)
If you are assessed as needing help with meal preparation you may be referred to Glasgow City Council's Meals at Home service.  This service will provide you with a regular supply of meals and equipment to heat and store meals if required.  The charge for this is £1.60 for each three course meal provided.  If needed, a carer will heat these meals for you.

 

For further information on Meals at Home, please go to the Meals at Home section of this web site.

 

Telecare
Telecare is an alarm system with a 24 hour response service.  The Telecare you will be provided with will include things like a smoke alarm and a pendant alarm that can be used to get help in an emergency.  Your assessor will discuss this fully with you before making any referral.  As part of an assessment for Home Care it may be decided that you can benefit from Telecare.

 

For further information on Telecare please go to the Telecare section of this web site.

 

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How do I arrange for a Support at Home service?
You will require an assessment in order to access these services. This is normally arranged through your local social work office. To contact your local social work office see How to Access Services. You can contact the team directly or someone can contact them on your behalf such as a relative, a friend or your doctor.

Priority for accessing all of these services will be given to those who:

  • Are at risk of going into care
  • Are at risk of going into hospital
  • Are returning from hospital
  • Are facing immediate risk of injury
  • Have a terminal illness
  • Are vulnerable children and families
  • Are carers

 

What will it cost?
Most Support at Home services are chargeable.  However, as part of your assessment of needs you will be offered a free financial assessment to ensure that you receive all appropriate benefits available to you.

If your income is below the Council's charging level you will not be charged for the service.

For further information on costs for all of the services above, please refer to the appropriate section of this web site, links to these are below.  You may also find it useful to refer to the Welfare Rights section of this web site for more benefit information.

 

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You can find information about other Support at Home services from the links below:

 


Emergency situations
If you have an emergency:

  • within office hours, you will be given an urgent appointment
  • outwith office hours, phone Social Work Standby Services on 0800 811505

For more information see Standby/Out of Hours Service


Our commitment to you


For information about how to comment or complain see Your Views


Information on these and other Community Care services is available in leaflet format. These are available in portable document format (PDF) for downloading and requires the Adobe reader to access it. The Adobe Acrobat reader can be downloaded for free at the Adobe Web site. 

 

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