All calls requesting the provision of service, provision of information and/or registering of complaints for LES Public Health services are answered at the councils Access Centre.  The service is provided via the 24/7/365 Enviromental Protection Services number:

0845 270 1558

All information is entered into a bespoke customer relationship management system and is immediately available to staff in the LES Public Health section, thereby minimising any potential delays incurred through the transfer of information between departments.

Every year over 4000 complaints are made to Land and Environmental Services regarding public health issues.  These include issues such as:

• Dirty Houses

• Odours

• Dampness

• Water Penetration

• Defective Drainage

• Air Quality

• Radiation

• Contaminated Land

• Vehicle Emissions

• Infectious Diseases

These complaints are mainly investigated under the auspices of the Environmental Protection Act 1990 and other legislation.  A statutory nuisance under the Environmental Protection Act may exist where conditions are particularly offensive.

The LES Public Health section also deals with other issues such as:

• Immigration Letters

• Port Health

• Exhumations

• Transport of dead