Services
 
Emergency Repairs

 

Most of us need to have emergency repairs carried out to our homes at some time. This may be due to something internal like burst pipes or caused by some external catastrophe such as storms or flooding.

 

At such times we can feel at the mercy of tradespeople who call to offer help because we are desperate and therefore vulnerable.

 

Most traders will carry out a good job for a reasonable price but it is wise to be aware that there are “cowboys” out there who will be keen to part you from your money in your hour of need.

 

Always ask for proof of identity before you let a stranger into your home.

 

If you have any doubts, refuse entry and phone the police. 

 

Ten Top Tips on how to avoid problems:  

  • don’t feel you have to respond to an unasked for call. Beware of traders knocking on your door offering help    
  • always ask for a detailed written quotation before agreeing the job.
  • remember your insurance company may need a written quotation before settling a claim and may have a list of approved contractors.
  • only deal with firms that have premises and are listed in the phone book.
  • look for membership of a recognised Trade Association.
  • rely on recommendations from friends and neighbours
  • do not approve extra work, over and above the original agreement, unless you understand exactly what is involved
  • always get a receipt and an invoice detailing the work done
  • don’t rush into anything. There are few emergencies which can’t wait until you check things out
  • seek professional help from your insurance company, mortgage lender, landlord or factor

 

 

PRE-SHOPPING ADVICE
BUYING A SERVICE


How do you find a reliable trader?

 

Beware of doorstep sellers who try to pressurise you into having work done that day.


Personal recommendation is normally the best advert - do not rely on glossy adverts.


The OFT www.oft.gov.uk  have recently launched their Consumer Codes Approval Scheme for traders.  This scheme tells consumers that a trader who displays this sign has assured the OFT that their firm has a strict consumer policy in place which is acceptable to the OFT and when this logo is displayed consumers should be in a position to shop with confidence. 


Get several quotes detailing specifically what work needs to be done and the price you will have to pay. Remember that the cheapest quote is not necessarily the best.


If possible ask to see the work that has been done previously by the tradesman. 


Ask previous customers what they thought of his work. 


Find out how long the tradesman has been in business. If contracting a painter, builder, electrician etc. from the small adverts ensure you know their name and address.  Do they have any references?


Does the trader offer a guarantee and if so how long will it last.  Remember a guarantee is only valid as long as the trader is in business.  Try therefore to ensure that the guarantee is insurance backed.


Be clear about what work you want carried out.  Put down in writing the exact details of what work you want done.  If possible, have a written contract or agreement in place to spell out what work is being done, timings, costs etc.


Avoid paying cash upfront and ask for a fully itemised receipt.


If you have to pay a deposit, try and keep it as low as possible and check if it is refundable.


Once you have decided on your tradesman you must now decide how you are going to pay for this service.  Most companies now accept credit and it may be worth paying by credit card, especially if the service is more that £100.00 but less than £30,000.  If you use your credit card the credit card supplier will be jointly liable with the trader should something go wrong and you can always make a claim against this bank.

 

Download the Pre-Shopping Advice Buying A Service leaflet.

 

If you still have problems contact your Trading Standards (TS) office for help and advice:

 

Phone: 0141 287 6681

 

E-mail: ts.enquiries@eps.glasgow.gov.uk