Who are we?
The Taxi and Private Hire Enforcement Unit is a civilian law enforcement unit, empowered by virtue of the Civic Government (Scotland) Act 1982. The Unit is both pro-active and re-active.
Our Aim
Our primary aim is to protect the Citizens of Glasgow and the large number of visitors to the City who utilise Glasgow’s licensed taxis and private hire cars.
The stated aim is achieved by enforcing the conditions that are attached to the various taxi and private hire licences issued by Glasgow’s Licensing Authority. This involves both remedial and disciplinary action being taken when licensees fail to meet the standards required of Glasgow Taxi and Private Hire Licence holders.
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IMPORTANT NOTE FOR TAXI AND PRIVATE HIRE USERS:
- Only Taxis (as opposed to Private Hire Cars) should be hired on a there and then basis.
- Private Hire Cars must be pre-booked
- Any Private Hire Driver who accepts a there and then hire is committing an offence
- Users should consider that if a Private Hire Driver is prepared to commit an offence by accepting a there and then hire, he may be prepared to commit further offences that could have a serious impact on your safety.
- It may be the case that your journey may not be covered by insurance if you hire a Private Hire Car on a there and then basis.
- Taxi and Private Hire Car identification marks (Licence Plate Number and Registration Number) are crucial pieces of information in any investigation that may be required to address complaints raised by members of the public against the driver of the vehicle.
- Anyone hiring a Taxi (as opposed to a Private Hire Car) on a there and then basis, should note the vehicle details as displayed below the window of each passenger door.
- All Private Hire Cars must have a sign depicting details of the radio base you contacted to arrange the hire (name of radio base or contact telephone number). The sign should be clearly visible on the rear window.
- Any Private Hire Cars that do not have the rear screen sign should not be entered.
- Anyone pre-booking a Private Hire Car should contact the booking office to confirm that the vehicle that arrives at the pick up point is the vehicle that has been sent to cover the booking. In the event the vehicle is not the vehicle that was dispatched by the radio base, the vehicle should not be entered.
- Anyone approached by a Private Hire Car Driver with a view to arranging a there and then hire should report the matter to the Taxi and Private Hire Enforcement Unit without delay
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Our Remit Covers;
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Should you require advice or any further information on our work and procedures the Unit can be contacted:
Email – Taxi Enforcement
Telephone – 0141-287-4294
Land and Environmental Services
Taxi and Private Hire Enforcement Unit,
231 George Street,
Glasgow.
G1 1RX