If we do not receive your payment when it is due, we will send you a Final Reminder that will give details of the amount you have to pay and when you need to pay it. If you do not make the payment as set out on the notice, you will lose the right to pay by instalments. You will then have to pay the amount you owe us for the rest of the year.
If you fail to pay your Council Tax bill, we will add a 10% charge to the amount due and take legal action to recover what you owe us.
If you are having problems making your payments
If you have a problem paying your Council Tax, phone the Council Tax Office on 0141 287 5050 as soon as possible.
We can help you by reviewing your circumstances to make sure you are receiving all the benefits, discounts or reductions you may be entitled to. If the total amount you owe us does not change as a result of any extra benefits you are claiming, we will work with you to arrange a way of making the payments. This will be based on your own personal circumstances.
Remember, if you are having problems or think you might have problems with your next payment, contact us as soon as possible.
If you fall behind with your payments
If you have missed any of your payments, please phone the Council Tax Office as soon as possible on 0141 287 5050. We are here to help you, whatever your reasons for not paying.
If you do fall behind with your payments, we will send a reminder asking you to bring your payments up to date within seven days. If you do not pay within seven days, you may lose the right to pay by instalments, and you will have to pay the full amount you owe for that year within 14 days.
Please remember that if we do not know you are having problems paying, we cannot help you and instead may be forced to take action to recover the amount you owe us. We will take your personal circumstances into account.
Debt advice and contacts
Glasgow Advice and Information Network (GAIN)
GAIN is a network of agencies that give free, confidential advice on debt to residents in the Glasgow area. It includes voluntary agencies, Citizens Advice Bureaux, and independent agencies that provide legal, housing and money advice.
For more information call the GAIN Freephone helpline on 0808 801 1011.
Their opening hours are Monday to Friday from 2pm to 8pm and Saturdays from 10am to 2pm.
Calls are free from landlines and some mobiles.
The Scottish Government
The Scottish Government has produced a free advice guide called ‘Dealing with Debt, Finding Your Feet’. It is a general information leaflet for people who are facing problems with debt, and provides advice on what to do and where to go for help. You can get a copy from:
Scottish Government Civil and International Justice Directorate
St Andrew’s House
Edinburgh
EH1 3DG
Phone 0131 244 4835
This number is only for asking for copies of the leaflet and is not an advice line.
You can also read this booklet on the Scottish Government website at www.scotland.gov.uk/Publications/2007/06/22154700/0
Citizens Advice Scotland
Citizens Advice Scotland provide free, confidential and unbiased advice on a range of matters, including money advice. For details of your nearest Citizens Advice Bureau, phone Citizens Advice Scotland on 0845 450 0351 or visit www.cas.org.uk
Money Advice Scotland
For details of the nearest Money Advice Agency in your area, phone 0141 572 0237 or visit www.moneyadvicescotland.org.uk
Scottish Debtline (CCCS)
Scottish Debtline is a charity that offers free and confidential services on any money worries you may have. They can offer you help and advice on anything from budgeting to developing a practical plan to manage your debts. For more information or to chat through your situation, call their Freephone number on 0800 138 3328 or visit www.scottishdebtline.co.uk
National Debtline
National Debtline is a helpline that provides free, confidential and independent advice on how to deal with debt problems. For more information or to chat through your situation, phone 0808 808 4000 or visit www.nationaldebtline.co.uk
Scotcash - approachable finance
If you have had, or think you will have, problems opening a bank account for your Council Tax direct debit, Scotcash may be able to open an account for you.
Scotcash are a Glasgow - based social enterprise supporting those on low incomes or those with past credit problems.
To contact Scotcash phone 0141 276 0527 or visit www.scotcash.net
the Money Advice Service
The Money Advice Service gives free, clear, unbiased money advice to help people make informed choices and understand and manage their money better.
Whether you have just left school, been retired for a while, or are somewhere in between, their step-by-step guides, handbooks, calculators and product comparison tables will help with making informed choices.
Want to make the most of your money?
Take 5 - 10 minutes to get a free, confidential money health check |
 |
Disclaimer: Glasgow City Council does not accept any responsibility for information contained within any external websites.
After you have viewed the information required we would be grateful if you could take a few minutes to complete our short survey.