- Amount of money you receive
- Amount of savings and investments you have
- Circumstances of people who live with you
How do I Claim?
You can complete our online Benefit Calculator and claim form. (British Sign Language version available)
If you are claiming Housing and or Council Tax Benefit for the first time please visit our First Time Claimant’s page.
You may wish to read the Chief Executive's Direction in relation to eClaim. Housing Benefit and Council Tax Benefit (Electronic Communications) Order 2006 (PDF file)
You can:
Download our application form (pdf, 519K, 20 pages) and guidance notes (pdf, 175K, 36 pages). You will need to complete the form by hand and return it to us by post. This may take us longer to process if you have not provided everything we need or completed the form correctly, please ring us on 0141 287 0055 if you require any guidance when completing the form. |
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Or
Drop in to see us at the local centres to make a claim. No appointment is necessary.
Our offices are open Monday to Friday 9.00 to 4.30, except Easterhouse which closes at 3.55 on a Friday only. Please note our offices are closed for staff training from 1.00pm on the third Wednesday of every month.
Or
Under certain circumstances you can ask for a Home Visit to help you complete your application form and collect the information we require.
What proof will I need?
The Council is committed to paying the right benefit, to the right person at the right time. We will only ask for evidence to support your claim that we believe is reasonable, for example proof of:-
- Your identity and National Insurance number (and partner’s)
- Your rent
- Where you live
- Your income (and partner’s)
- Savings & Investments (you may still qualify even if you have savings)
- Occupational pension (and partner’s)
- The circumstances of other people who live with you
We only accept original documents.
How we work it out?
The amount of benefit you will receive depends on:
- How much rent and or council tax you are due to pay
- Your (and your partner’s) weekly income
- Any savings and investments you (and your partner) have
- Your age and the age of any member of the family who lives with you
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What if I don’t agree with the decision on my claim?
If you think that a decision about your benefit claim is wrong, you can ask us to look at the decision again. You must send us your appeal in writing within one month of the decision you disagree with.
You may have the right to an independent tribunal run by the Appeals Service.
How is it paid?
Housing Benefit is paid 4 weekly.
If you live in a property owned by a Housing Association then in most circumstances we will pay your Housing Benefit direct to your landlord.
If you are a private tenant in most circumstances we will pay your Housing Benefit direct to you. More information on this can be found on our Local Housing Allowance page.
Council Tax Benefit is paid directly to your Council Tax Account which means your Council Tax bill is reduced.
When Council Tax Benefit is assessed you will be sent a revised Council Tax bill showing a reduction in the amount you have to pay.
Keeping your benefit right
You must tell us about changes in your circumstances. For more information please visit our tell us page.
Review of Claims
Following your payment of Benefit your claim will be subject to regular review. The assist you as much as possible in certain circumstances our Home Visiting Team may be able to help you complete the review form in your own home.
Another way we can review your claim is by a telephone call from our Telephone Review Team.
A member of the team will arrange to call you at a suitable time and date.
If we are unable to review your claim this may lead to the Council cancelling your benefit claim.
Second Adult Rebate
Second Adult Rebate is a form of Council Tax Benefit but the amount of benefit is based on the income of certain other adults who may live with you.
You can apply for second adult rebate using our Housing Benefit Application Form.
Additional Help
Benefit is normally awarded from the Monday following the date you contact us. Under certain circumstances benefit can be backdated. So don’t delay – apply today.
A Discretionary Housing Payment may also be available for claimants who are not entitled to full benefit.
There are documents on this page available in Portable Document Format (PDF) and you can view these with Adobe Acrobat Reader. The Reader can be downloaded for free from the Adobe web site.
After you have viewed the information required we would be grateful if you could take a few minutes to complete our short survey, please click here to enter survey.