Special Circumstances

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Additional help for disabled and foreign language customers

 

After you have viewed the information required we would be grateful if you could take a few minutes to complete our short survey, please click here to enter survey.

 

If you can’t complete the benefit claim form due to ill health, disability or English is not your first language we can help.

Does your Ill Health or Disability make it difficult for you to complete a form or visit our office?

 

 image of telephonist You can:

Telephone us on 0141 287 5050 to ask for advice or arrange a home visit

Or

Download our application form (pdf, 519K, 20 pages) and guidance notes (pdf, 175K, 36 pages) or Change of Circumstances form (pdf). You will need to complete the form by hand and return it to us by post.   We may then ask you for further evidence to support your claim.

Blind & Partially Sighted Customers

 

Documents such as benefit decision letters can also be transcribed into Braille or large text format for our sensory impaired customers.  Please note that this service can take up to a maximum of 4 weeks.


General information on all aspects of Housing and Council Tax Benefit is available in Braille format from http://www.benefit-leaflets.org/ 

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Deaf & Hard of Hearing Customers

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We can arrange an interview at your local centre with a sign language interpreter by calling us on 0141 287 5050.


Hearing Loops are also available at our local centres including 46 Albion Street (temporary payment office) for our City Centre Customers.

 

 

War Pensioners & Ex-Service Personnel

 

The War Pensions Scheme is for ex-Service personnel whose injuries, wounds and illness arose prior to 6th April 2005.  The scheme also supports War Widows and is administered by the Department of Work & Pensions.

 

Housing Benefit and Council Tax Benefits are means tested benefits payable to people based on the amount of income they receive. The government set out the regulations for the type and amount of income to be taken into account when deciding how much Housing or Council Tax Benefit someone is due.  This policy states that only part of your war pension should be ignored when working this out.

 

In order to assist our service personnel and their families and support them with their financial and Housing needs Glasgow City Council have reviewed this policy.  If you live within Glasgow all war pension scheme income for Glasgow families will be completely ignored when working out the amount of Housing or Council Benefit you may be due.

 

Further advice and support on a wide range of issues including debt, employment, benefits, health and housing issues for service personnel and their families is available from Glasgow’s Helping Heroes.

 


 

Language Difficulties


General information on all aspects of Housing and Council Tax Benefit is available in different languages from
http://www.benefit-leaflets.org/ Leaflets are available via PDF download.

 


Glasgow City Council does not accept any responsibility for information contained within any external websites.

 

There are documents on this page available in Portable Document Format (PDF) and you can view these with Adobe Acrobat Reader.  The Reader can be downloaded for free from the Adobe web site.

 

After you have viewed the information required we would be grateful if you could take a few minutes to complete our short survey, please click here to enter survey.