Tell Us

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Help us keep your benefit right by telling us about changes in your circumstances

 

After you have viewed the information required we would be grateful if you could take a few minutes to complete our short survey, please click here to enter survey.

 

(British Sign Language version available)

 

Why you must report any changes in your circumstances?
In order to avoid overpayments and potentially court proceedings it is important that you Tell Us of any changes in your circumstances. By telling us you will help us keep your benefit right.

What changes you must report


You need to Tell Us if:-
 
you or your partner:

  • stop or start getting Social Security benefits
  • start work or change jobs
  • have an increase or decrease in wages
  • have savings or investments where the value goes up or down
  • go into hospital

You also need to Tell Us if:-

  • any of your children leave school
  • you change address
  • the number of people living with you changes, for example:
    • you have a child
    • other people come to live with you
    • you foster a child or children
    • other people leave your house.

When to tell us about a change in your circumstances


You must inform us of a change in circumstances within one calendar month of it happening.

If you have a change in your circumstances which would give you MORE benefit, and you have delayed telling us, any change will only be made from the Monday following the date that this is reported.

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If the change would give you LESS benefit, causing an overpayment of benefit, it will be amended from the actual change date.  Only where special circumstances apply can a backdate be considered.


How to report your change in circumstances


Changes in circumstances should be reported in writing and we may ask you for further evidence in support of your change.


To report any changes or for advice on the types of changes you should report contact us in one of the following ways:


Telephone us on 0141 287 5050
Drop in to see us at the local centres,  Monday to Friday 9.00 to 4.30.  No appointment necessary.


Download our Change in Circumstances form (pdf), you will need to complete it and return it to us by post.


Please remember that informing agencies of the Department for Work and Pensions or other offices such as Welfare Rights, Social Work Department or your Landlord of your changes in circumstances does not mean that we will always automatically be told.

 

There are documents on this page available in Portable Document Format (PDF) and you can view these with Adobe Acrobat Reader.  The Reader can be downloaded for free from the Adobe web site.

 

After you have viewed the information required we would be grateful if you could take a few minutes to complete our short survey, please click here to enter survey.