Repairs and maintenance
Housing associations and co-operatives are responsible for ensuring that properties are fit for human habitation, including being wind and watertight. They are also responsible for permanent fixtures, such as sinks and central heating systems. Tenants are responsible for internal decoration, furnishing and removable fittings. Contact your landlord to report a repair.
If your landlord needs to get access to carry out a repair, they should let you know in writing at least 24 hours beforehand.
Right to Repair Scheme
The Right to Repair Scheme applies to all housing associations, co-operatives and water and sewerage authorities. The scheme gives all tenants the right to have small urgent repairs carried out within a given timescale. Compensation is payable if the repair is not completed on time.
More information on the Right to Repair Scheme.
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