Glasgow City Council seeks to ensure that the services it provides are of high quality and meet the needs of all the city’s residents.
To assist in this, the Council uses the services of a market research company. Using established and rigorous market research and consultation techniques, levels of service use and satisfaction are measured each Spring and Autumn and an independent report of how the Council is performing is provided to the Council’s most senior managers, the Corporate Management Team, (CMT) and are published on the Council’s website.
This method of consultation with citizens allows the Council to develop policies and practice with a representative group of citizens. Recent examples of work undertaken in this way includes: the level of satisfaction/dissatisfaction citizens feel about their neighbourhoods and the measures they would like to see introduced to improve their satisfaction; the experience of citizens when contacting the Council to complain about a service and their experience of having been a customer of the Council’s Benefits and Revenues (Council Tax) service.
In 2007, following competitive tendering, the contract for this work was awarded to mruk research. All of their reports can be found on this page. Reports dated between 2003 and 2007 (Citizens Panel) can be accessed by clicking on the link provided.
Glasgow Household Survey
Household Survey - Autumn 2007
Household Survey - Spring 2008