Our Customers
By the nature of its service responsibilities the Chief Executive Department provides services to a number of different customer groups, including:
- Residents
- Non residents who work or study in Glasgow
- Tourists and other visitors to the City
- Businesses and other institutions with commercial or functional interests in the City
- Public and Government organisations with an interest in the activities and services of the Council
- Internal customers, i.e. Elected Members, other departments, employees and their trade unions
The commonly used term to describe these various customer groups is Stakeholders. The Council actively communicates and consults with its stakeholders, and encourages constructive two way communications.
To access all the Council's current online consultations please visit Your Opinion page by clicking on the link provided.
How We Involve Our Customers
Because of the range and diversity of its services and its stakeholders, there is no single communication channel and there are various applications in use or subject to further development. For this department, these include:
- Access Centre: a single point of contact being developed for a wide range of Council services.
- Public Relations: the primary means of general communication for Council services.
- e- Government: a progressive approach to developing on line services where customers can obtain services and information electronically.
- This Internet site provides a wide range of information on the Council – examples include Committee Minutes, Council Vacancies, and the City Plan. Assistance in using the site is provided through the Search and A-Z of Council facilities.
- If you want to make a comment, compliment or complaint, please use the Online Form or write, telephone or call in person to: Customer Relations, Glasgow City Council, City Chambers, Glasgow, G2 1DU. Telephone: 0141 287 0900.
- Service Publications: reports and other publications on services and on how they are being delivered - examples include the Annual Budget and Service Plan and the Glasgow Magazine.
- Specific Consultation: customised approaches to determining stakeholder views and service requirements. These approaches can take be by means of printed questionnaires, telephone surveys, forums and meetings, on line interaction with customers. Examples include the Citizen’s Panel survey, Best Value Service Review processes and Your Opinion online consultation area.
- Local Involvement: formal structures or regular engagement with stakeholders on the issues which affect their particular localities – examples include Community Councils.
- In addition to these, the traditional approaches remain widely used, i.e. written and telephone communications, and face to face meetings at the point of service.