Education Services Customer Involvement


Education Services aims to educate, care, support and protect the young people of Glasgow.  To do this we deliver services in consultation with partnership agencies and users.  We want children to receive all the help and support that they are entitled to while they make their way through their school years in Glasgow.


Over the last few years, a series of consultations with young people in the city has been developed and these arrangements have included:

  • The establishment of the city’s Student Council, comprising 2 senior pupils from each secondary school, meeting 4 or 5 times a year and at which they represent the views of the young people in our schools
  • The establishment and further development of Pupil Councils in many primary and secondary schools


 school classroom


 

Comments/Compliments/Complaints

 

Education Services provide the opportunity to comment, make suggestions, or complain about the service received.  This enables us to make continuous improvements to meet your needs and expectations.

 

 

Our Customer Liaison Unit welcome your views as our customers and will continue to ensure that we remain accountable, accessible and open:

  • Phone: 0141 287 3655/4688
  • On-line: Complete your feedback by using the On-line form
  • Post: Download the Comments Compliments Complaints leaflet (157k) to complete the feedback form by hand
  • In person: Visit Education Services personally, where you can have a private conversation with one of our officers


Customer Liaison Unit
Wheatley House
25 Cochrane Street
Glasgow G1 1HL

Phone: 0141 287 3655/4688

 

CARE COMMISSION
If dissatisfied with the standard of care offered by these services then you can complain to the Care Commission as well as making a complaint to us.


The Care Commission
Central West Regional Office
4th Floor
No 1 Smithhills Street
Paisley PA1 1EB
Phone 0845 600 8334 or 0141 843 4230

 

 

Related Links:

Going to School
Scottish Public Services Ombudsman (SPSO)