Land and Environmental Services Customer Involvement
Land and Environmental Services aims to encourage contact with customers and other users in order to improve service delivery.
We aim to take a democratic approach to involving our stakeholders and customers and to establish a two-way listening culture which will inform the future delivery of our services.
Land and Environmental Services carries out a range of research and consultation projects to establish the views of customers and stakeholders. The Council's Citizen's Panel also provides an opportunity to gauge the views of customers and residents on a range of services provided by Land and Environmental Services.
Reporting
We report our annual plans to our service users in the Budget and Service Plan, we publicise our standards in our Guide to Services and Standards and we inform users of our performance in our Annual Performance Report.
Online comment
To make a comment on any of the services Land and Environmental Services provide you can do so online using our Feedback Form.
Comment, Compliment or Complaint form
You can also make a comment, compliment or complaint about the services we provide by post. Download our Comments, compliments and complaints form (PDF 302Kb). The form also explains the services we provide, and how the complaints procedure works.
Alternatively you can contact us at the addresses given below:
Contact Details
Land and Environmental Services (Land)
Richmond Exchange
20 Cadogan Street
Glasgow
G2 7AD
Phone: 0141 287 9000
Fax: 0141 287 9059
E-mail: land@glasgow.gov.uk
Land and Environmental Services (Environmental)
231 George St
Glasgow City Council
G1 1RX
Phone: 0141 287 5703/5937
E-mail: eps@glasgow.gov.uk
Our reception hours are:
Monday - Thursday: 9.00am-5.00pm
Friday 9.00am-4.00pm (except national and local holidays)
Other useful phone numbers
Council switchboard: 0141 287 2000
Access Centre: 0141 287 9700
Clean Glasgow: 0800 027 7027
Alternatively, you can contact our services directly
Cleansing
Tel: 0141-287-9700
E-mail: cleansing@eps.glasgow.gov.uk
Trading Standards
Tel: 0845-270-1558
E-mail: ts.enquiries@eps.glasgow.gov.uk