Our commitment to service users covers:
confidentiality; equality; welfare rights advice; involving you in the service; making comments/complaint and carers rights.
In 2005 we have introduced a Customer Care Charter.
Many of the services we provide are required to meet National Care Standards which set out what service users can expect at all stages of their journey through a service.
National Objective and Standards for Social Work Services in the Criminal Justice System
Criminal justice services, their objectives, the general principles on which they are provided and the detailed standards which local authorities will require to meet are set by the Scottish Executive.
General Issues
Social Enquiry Reports and associated Court Services
Probation
Throughcare
Community Service
Supervised Attendance Orders
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We are committed to providing high quality services. In support of this, we regularly review the services we provide and monitor and report on our performance in relation to the standards and targets we have set to see where we can improve.