Confidentiality
Glasgow City Council sometimes has to collect information about people so we can provide social work services to those who need them. When using information about you, we will respect your confidentiality and your legal rights under the Data Protection Act.
If you want to know more about your rights, please ask at your local social work office or see our leaflet: Data Protection Act 1998: What we do with information about you. This is available in portable document format for downloading. The Adobe Acrobat reader can be freely downloaded from the Adobe web site
Equality
We are committed to ensuring that:
- our services are equally open to all
- we will not accept discrimination or harassment on any grounds by either our staff or people using our services
- we gather statistics about our services to ensure standards are being met, and to plan for future service provision - you may be asked to provide information to assist us in this.
- We publish performance reports regularly on our performance in meeting these standards.
Welfare rights advice
You can be provided with welfare rights advice to promote full uptake of benefit. See the Welfare Rights information on this site.
Involving you in the service
We will involve you as much as possible in discussion and decisions affecting your situation and in planning the services you receive.
Would you like to comment on or complain about the service you get?
If you would like to make a suggestion, comment or complaint about the service you have received from us please speak to a member of staff at your local social work office.
Any comments we receive help us plan our future services. You could also view our leaflet: Comments Compliments Complaints or pick up a copy at your local social work office - also see the Complaints section on this site. The leaflet is available in portable document format for downloading. The Adobe Acrobat reader can be freely downloaded from the Adobe web site.
If we are unable to resolve your complaint to your satisfaction, you will then have the right to refer the matter by writing to:
Scottish Public Services Ombudsman
4 Melville Street
Edinburgh EH3 7NS
Phone: 0870 011 5378
You must do this within 12 months of first being notified of the matters you are complaining about.
Are you looking after someone?
If you are providing substantial and regular care you must be offered an assessment of your needs. This will look at how best we can support you in carrying out your caring role. Carers can access a range of services through locally based centres and projects. Contact the Carers Support Line for information on your local services on 0141 353 6504 or see Carers section on this site.
Further information on carers rights and services for carers is available in our leaflet: Services for Carers. This leaflet is available in portable document format for downloading. The Adobe Acrobat reader can be freely downloaded from the Adobe web site.