Results from the Spring of 2004 Glasgow Citizens Panel, carried out by MORI on behalf of Glasgow City Council, indicated that there were significant ethnicity based differences in levels of knowledge about the Council and, in particular, about the remit of the Authority.
Black and Minority (BME) residents were significantly less likely to say they knew 'a fair amount' or 'a great deal' about their local Council than their White counterparts.
The survey also indicated that knowledge of specific services was relatively low among BMEs.
To explore various issues further the Council commissioned MORI Scotland to conduct focus group research among a cross-section of (adult) BME residents. Specific topics covered include:
- general perceptions of, and overall satisfaction with the Council
- the extent to which people feel informed about the Council and its services
- knowledge of the Council and the services it provides
- experience of using Council services
- experience of contacting the Council
A full copy of the report can be seen below: