Comments, Compliments and Complaints

 

Details of how to send feedback to this Department

We want to provide the best possible service to all our customers.  You are the best people to tell us:

  • how we are doing
  • what we can do to improve a service
  • what problems you have experienced - let us apologise, put it right
  • and stop it happening again.

This page has been produced to explain the different ways you can use to tell us what you think about Development and Regeneration Services.

 

 

To make a comment, compliment or complaint:

 

  • talk to one of our reception staff, or phone 0141 287 8555, and we will try to resolve any difficulty there and then, or
  • complete the Comments, Compliments and Complaints leaflet available at various locations and either hand it back to reception or post it to us at the Freepost address, or
  • write to us at the Freepost address shown on the leaflet, or
  • fax 0141 287 8444, or
  • complete the online form accessible via Contact Us on the Glasgow City Council’s website , or
  • print out the corporate Corporate Comments, Compliments and Complaint form, complete and return it by post to the Freepost address stated.  Ensure that all the address details are added, including those on the bottom right.

 

What happens next?

 

In all cases your complaint will be acknowledged within 5 working days, investigated by the department and a full response provided in a further 10 working days, or, if this is not possible, you will be advised when a response will be given, and why we are unable to fully respond at that time.

 

If you remain unhappy, you have the right to have the complaint considered by a member of the Development and Regeneration directorate.

 

If you are still unhappy with the response of the service, the office of the Chief Executive can then consider your complaint.

 

If you are dissatisfied with the final outcome of your complaint, you have the right to have the matter considered by the Scottish Public Service Ombudsman who can be contacted at:

 

 

SPSO Freepost EH641

Edinburgh

EH3 0BR

 

 

Phone:  0800 377 7330 or visit

website: www.spso.org.uk/ or

Email ask@spso.org.uk

 

 

You usually need to do this within 12 months of first experiencing the problem about which you are complaining.

 

 

 

Further help

 

If you need any further advice or assistance in connection with making a comment, compliment or complaint, please contact Customer Relations who will be happy to assist you. 

 

 

Their contact details are:

 

Customer Relations

Phone : 0141 287 0900, or, complete and return the online form