A set of service standards and guidance for customers

Customer Service Standards

We are committed to giving our customers high quality sustainable services. The set of leaflets listed below tell you what standards of service you can expect when dealing with our Department.

The set consists of:

• DR01 Introduction to our Customer Service Standards.pdf
• DR02  Service-wide Operational Standards.pdf 
• BC00  Building Control Customer Charter.pdf 
• ES01  How to Apply for Business Advice, Grants and Loans.pdf 
• HI01  Applying for Voluntary Grants.pdf
• HI02  Applying for Statutory project Funding.pdf 
• PL01  Development Management Customer Charter.pdf 
• PL02  Conservation Areas, Listed Buildings and Tree Preservation Orders.pdf
• PL03  Planning Enforcement (Summary Version).pdf
• PR01 Commercial Property Services Premises to Let.pdf
• TS02  Ownership Enquiry Service for Council Owned Land and Property.pdf
   

Guides

In addition we have produced a set of leaflets giving specificadvice on Building Control and Public Safety matters.

• BC01  Regularisation of Building Works Completed Without Building Warrant Approcval [Letters of Comfort].pdf
• BC02  How to Apply for a Building Warrant [Guidance for Domestic Applications].pdf
• BC03  Domestic Building Works for which No Building Warrant is Required.pdf

We welcome customer comments on our service delivery, in addition to feedback on the content and format of the above leaflets.