Training Course - “Conflict – How to Handle it”

 

Glasgow City Council has produced a training video and DVD on how to handle violent and aggressive situations called “Conflict – how to handle it” .

This is a professionally made film depicting ‘real-life’ scenarios which front line staff might encounter out there in the street. 

 

Fiona Bruce presents the video/DVD which consists of seven different, hard-hitting scenes showing how to handle difficult situations.

 

The video/DVD has been endorsed by Strathclyde Police who also have an input.

 

 

 

   Photo of Fiona Bruce

  • The Package
    The training package provides a booklet and choice of VHS video or DVD lasting 26 minutes. Each one will consist of an uncensored version and a partially censored version, the trainer can decide which one to use depending on the audience

Photo from the Conflict - How to handle it Video  Photo from the Conflict - How to handle it Video

  • Target Audience
    Although the scenes involve ‘Parking’ staff, the programme is designed to be of use to people at all levels in an organisation and is of particular use to
    • Front line staff
    • Parking employees
    • People who come into contact with challenging behaviour

  • Cost
    The video lasts 26 minutes, including the Police input.  Cost of the package is set at £999.00 and can be ordered by using the attached sheet 
  • Rental
    The video can be hired, if you are interested in this option, please contact us for further details

Further Information:

Land Services
Management Training Section
Nye Bevan House
20 India Street
Glasgow
G2 4PF
Phone: 0141 287 9738
Fax: 0141 287 9770
E-mail: land@glasgow.gov.uk