Personalisation

Introducing Personalisation
Glasgow City Council is changing the way it delivers social care. This new way of working - known as Personalisation - promotes greater independence and focuses on getting positive results for everyone involved.

This means people may have more choice and control over the support they receive.

What is Personalisation?
Personalisation is a new national policy which allows people to choose the type of support they want to get the results they need. It also means people have control over the budget for their support.

Personalisation means that support needs are more fairly linked with resources. As a result, people with similar support needs will be allocated similar budgets.

The pdf icon Personalisation leaflet [1Mb] explains more about what it is and how it works.


What is Self-Directed Support (SDS)?
Self-Directed Support is the process that supports the delivery of Personalisation.

This pdf icon seven-step process [1Mb] gives people a choice about how they receive support or care.

It encourages people to look at new ways of being supported or cared for, which might not be from traditional services.

For example, instead of relying on the activities run at a day centre, a person receiving support or care may want to arrange for someone to help them attend local classes or go swimming

More information
For more information on Personalisation, please see below:


The council's Executive Committee approved the rollout of self-directed support on 7 October 2010. The Committee Report provides some background on Personalisation in Glasgow.

You can also find out more about Personalisation and SDS by visiting: