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- > Our Performance
Our Performance
What is it?
We provide bi-annual statistics to the Scottish Government which report on the speed of decision making for planning applications.
Summary
The Scottish Government, in conjunction with the planning authorities, introduced a new planning performance framework (PPF) in 2012 based on a balanced scorecard approach, covering the following main headings:
- Open for Business
- High Quality development on the Ground
- Certainty
- Communications, Engagement and Customer Service
- Effective and Efficient Decision Making
- Effective Management Structures
- Financial Management and Local Governance, and
- Culture of Continuous Improvement
Planning Performance Framework
The Planning Performance Framework (PPF) is our Annual Report to the Scottish Government and describes the performance and successes of the Planning Service.
This Annual Report is the twelfth produced by Glasgow City Council under the Planning Performance Framework (PPF). It covers the period from 1 April 2022 to 31 March 2023 and defines and measures the performance of the Planning Service in Glasgow using a range of qualitative and quantitative indicators.
The Case Studies presented this year demonstrate how we have continued to deliver a high-quality Planning Service through collaborative working and through the preparation and application of policies and guidance to influence development on the ground.
Link:
Previous Planning Performance Frameworks
- Planning Performance Framework 2021-2022
- Planning Performance Framework 2020-2021 Story Map
- Planning Performance Framework 2019 - 2020
Planning Performance Framework 2018 - 2019 [9Mb]- Planning Performance Framework 2017 - 2018 [8Mb]
- Planning Performance Framework 2016 - 2017 [3Mb]
- Planning Performance Framework 2015 - 2016 [6Mb]
Customer Satisfaction Survey
We are continually looking for ways to improve the service we provide to our customers. One way we achieve this is by asking for your views.
We would like to do this through our online Customer Satisfaction Survey. Your feedback will be valuable in helping us improve the service we provide.
All responses will be treated with the strictest confidence.
If you have any problems with the survey please Email Development and Regeneration Services.
