The Licensing Board is committed to encouraging and supporting well‐run licensed premises that meet the diverse needs of our city and that contribute to making and keeping our neighbourhoods places in which people want to live, work and relax.
The Board is of the view that the majority of premises in Glasgow are well managed but, occasionally, concerns and complaints arise about the operation of licensed premises.
Depending on the issue there are a variety of routes available to raise concerns or complaints:
Police Scotland are responsible for dealing with issues relating to crime and disorder.
Examples of the type of issue dealt with by the police include:
Complaints relating to noise nuisance connected to licensed premises can be investigated our environmental health team.
Concerns relating to potential beaches of weights and measures legislation, such as short measures being sold in licensed premises, should be directed to our trading standards unit.
Issues relating to food safety in licensed premises should be directed to our environmental health team.
Issues with litter and commercial waste generated by licensed premises should be directed to our public health team.
Enquiries relating to potential light pollution by licensed premises should be directed to our environmental health team.
Our environmental health team can investigate potential breaches of legislation such as smoking within licensed premises.
Our licensing standards officers (LSOs) can investigate potential breaches of licence conditions including:
LSOs may also be able to investigate complaints relating to the general operation of premises if this is inconsistent with the licensing objectives.
Any other type of complaint relating to the operation of licensed premises can be directed to our licensing standards officers in the first instance.