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Glasgow City Council

Information Guide for Service Users

What is it?

As with many other services, Glasgow City Council's Housing and Regeneration Services has taken steps to prevent the further spread of the Coronavirus, and to protect employees and public health. 

We have altered the way in which we are working and as a consequence staff may not be available to respond to phone enquiries. 

If you have already emailed us we will respond to you in due course.

Please note there may be a delay in processing your enquiry or application during this period.

Housing Strategy Team

If you wish to contact the Housing Strategy team for enquiries about housing policy or Glasgow's Housing Strategy, please contact us by Email.

Private Landlord Registration and Support

Staff from the Private Landlord Registration Unit are now working from home.  Staff are not able to answer phones nor do they have access to their own emails. 

We ask that if you have any queries please contact us by email at Private Landlord Registration or Private Landlord Support.

Please note that staff will not be available to carry out site inspections until further notice.  We will however respond to email enquiries as quickly as possible.

Applications for landlord registration should still be submitted online through the Scottish Landlord Register.   At this time we are unable to process paper applications.

During these exceptional times we have also made arrangements for important communications to be sent to you by Email/SMS and these will be sent by the Scottish Government.  They have published guidance for landlords and agents which can be found here.

Our staff may contact you by phone, in some cases.  For your reassurance we will not take payments by phone and customers will be directed to make any payments online at Scottish Landlord Register.

Private Landlords and Letting Agents

The Scottish Government has produced guidance for Letting Agents and Private Landlords. Private Landlords can get information on how to apply for the Private Rented Sector Landlord (non-business) Covid-19 Loan. The interest free loan will be available to registered landlords with 5 or less rental properties and will cover lost rental income from a single property.

Area Based Schemes

The Scottish Government's Energy Efficient Scotland: Area Based Schemes 2020 has now been launched. 

Owner occupied/Private Landlord residents will have received a letter from the council inviting them to participate in an Area Based Scheme project.  The letter will tell you about the proposed Energy Efficiency Works planned for your area and ask if you would be interested in joining in the project.

Only those who receive a letter about a future project are eligible to participate, for more information click here.

Glasgow Care and Repair

Advice Team

At the moment our Advice Team will not carry out any home visits but are continuing to provide assistance over the phone. We can for example, discuss and advise on the nature of repair work and improvements that may be required; help to source contractors/architects and signpost and refer to other help agencies.

Handyperson Team

We will continue to visit people in their homes but only to carry out urgent/essential small repairs. Examples of these are:

  • light bulbs
  • keysafes
  • smoke/carbon monoxide detectors & batteries;
  • grab/hand rails;
  • toilet seats;
  • fit/lower thresholds;
  • secure loose flooring/cables;
  • move furniture to enable safe access around the home/prepare for installation of hospital equipment.

Our services for Advice, Handyperson/Home and Hospital Handyperson are free of charge. Payment is only required for materials provided by the Handyperson.

Contact Us

Please phone or email to make an enquiry or to check eligibility:

Phone: 0141 433 2749
Email. careandrepair@southside-ha.co.uk
Website: Southside Housing Association

Grants for Property Repairs

Private Sector Housing Teams are now working from home and as a consequence will not be able to respond to phone enquiries. 

If you wish to make an enquiry staff can be contacted by Email

If you have already emailed us we will respond to you in due course.

Police Scotland National

Human Trafficking or exploitation

Police Scotland National are asking for your help in keeping our communities safer by reporting any human trafficking or exploitation of children, women and men. For further information please click here.

Southside Housing Association Service changes

Southside Housing Association is making a number of changes to their services in response to the Coronavirus threat.  For more information about the changes please visit their website.

General Enquiries

For general enquiries relating to Housing and Regenerations Services please contact us at the following Email.  

Please be aware that as this is a generic email address staff may not be able to respond immediately to your enquiry.

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