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Technology Refresh - Help and Support
Welcome to the Technology Refresh Programme. This page is designed to provide you with important information about what you need to do to prepare and get started with your upgraded device.
What do I need to do?
- Before I get my new device read the guide Getting Ready.
- After I get my new device read the guide Getting Started.
Useful Guides
- Troubleshooting your IT problems working at home - list of common questions.
OneNote handy hints [343kb]- How to connect your laptop to Wi-Fi [776kb]
- Logging onto a pooled laptop [439kb]
- HP EliteBook 840 Guide [1Mb]
- Hp EliteBook x360 G5 Guide [739kb]
- HP Elite X2 1013 Hybrid Guide [884kb]
- Microsoft Surface Pro 7+ Guide [423kb]
- Recovering the AOVPN Connection [968kb]
- Changing your Bitlocker PIN [115kb]
Microsoft Guides
The guides and online training below will help you to use and get the most from Windows 10 and Microsoft Office 365:
- What's new in Windows 10 [279kb]
- Microsoft guide to Windows 10
- Microsoft overview of Word, Excel, PowerPoint and Outlook Office 365
These guides are optional and as they are detailed you will need to arrange time to review them with your line manager.
Getting in touch
For help and support read all the support guides in the first instance - they offer a step by step process on how to complete each task and a list of frequently asked questions.
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