Issues related to coronavirus (COVID-19) affecting the delivery of council services will be posted here. Please check below for the latest updates.
Please familiarise yourself with and continue to follow NHS Scotland and Scottish Government advice.
If you have received a letter from the Chief Medical Officer because you, or the person you care for, is at risk of severe illness if you catch coronavirus (covid-19) then we are able to offer you support.
If you need help you can call us on is 0141 276 1185 (operational 09:00 - 17:00 hours 7 days a week). If you do not receive an answer then you can leave a message and someone will call you back.
If you are able to send us an email then you can email us at Shielding Response.
It would be helpful if you had your letter to hand when you called us and you were able to give us the ten digit CHI number which is printed at the top of the letter. It is not vital that you do this so if you need help please call even if you don't have the letter to hand.
We are working closely with Glasgow City Health and Social Care Partnership, NHS Greater Glasgow and Clyde and Health Protection Scotland to monitor and respond to the national situation. Colleagues from across our service areas have been meeting regularly over the past few weeks to identify and discuss the issues. We are working hard to put plans in place manage the situation as it develops, following official advice and guidance.
Different services and government agencies are responsible for leading different parts of our response
While the Government and NHS have preparations in place to deal with this virus, we can all help.
If you have recently returned from an affected area or are suffering symptoms then please follow the Government advice on the links below or call 111.
Crematorium and gravesides
Please note that only immediate family will be permitted to attend crematorium and gravesides with the limit currently being set at 20. All are advised to follow social distancing guidelines.
This will be monitored by GCC staff and revised if required.
Book of Remembrance
The Book of Remembrance facility at Linn and Daldowie Crematoriums are now unfortunately closed.
Any individuals within households with a confirmed or suspected Covid-19 case should follow this advice to dispose of their household waste to ensure the virus is not spread via personal waste.
In order to focus our resources on maintaining the uplift of general waste bins, we have taken the decision to suspend the following services until further notice -
Food Waste Collections
Collection of food waste from all properties (houses and flats) is suspended from Wednesday, 25 March, 2020 until further notice. Please place food waste into your green/metal general waste bin.
Brown Bin Recycling
Collection of brown recycling bins from front and back properties (for food and garden waste) is suspended from Wednesday, 25 March, 2020 until further notice. Please do not present your brown bin for uplift. Please place food waste into your green general waste bin.
Glass Bin Collection
Collection of glass from front and back door properties is suspended from Wednesday, 25 March, 2020 until further notice. Please do not present your purple bin for collection.
Subject to the current rules on social distancing and public gatherings, residents can still use the network of public collection points for glass bottles and jars, which are still being serviced by council staff. Details on the network of points are available on the council website.
Collection of bulky waste was suspended from Thursday, March 19, 2020 at 12 noon until further notice.
While the suspension of bulk uplift is in place please do not leave items on the street. These items will not be collected. Please leave any unwanted items safely on your own property such as your back garden or your back court and remain mindful of any fire risk.
Whilst adhering to the Government advice on social distancing, please share the above with any neighbours who may not have access online to this information
Household Waste Recycling Centres
All household waste recycling centres are closed until further notice.
Commercial Waste Service
Whilst all of our services are being significantly impacted by the Covid-19 situation, we are currently working hard to provide help and support to our commercial waste customers.
We will continue to provide an uplift service to our customers that are still delivering key services such as pharmacies and food shops.
If you have temporarily had to close your business then there is a possibility that you may still be sent invoices, however, we are waiving charges from March 2020 until further notice. You will not be charged and you do not have to call us as all accounts will be updated after this difficult time.
Future updates on this service will be posted on this page.
Charity Textile Banks
Due to the on-going situation our charity partners are not currently collecting textiles from the network of textile recycling banks across the city. Please do not leave any bags of textiles adjacent to the banks as they will not be collected for recycling and to prevent public health issues, may be removed for disposal.
Following registration staff will be in touch by email. Registration is fast and easy. If you have any queries or please get in touch on email@example.com or phone 0141 345 0543.
City Property Glasgow - Our offices are now closed, but you can still contact us.
Following Monday night's announcement by the Prime Minister, we have now closed our main office on George Street and Tenant Liaison Office at 46 Albion Street until further notice.
At City Property Glasgow we are committed to doing everything we can to operate business as usual for as long as possible to provide essential services and functions during this challenging time.
Our priorities are the health and wellbeing of our staff, tenants and other stakeholders, whilst also ensuring that we are able to continue to operate during this unprecedented time. To do this, we have put measures in place to enable our staff to work remotely and our enquiry telephone lines are still being answered - numbers can be found below.
Enquiry Phone Lines
Further information can also be found in the Covid-19 Scottish Business Support document (dated Friday 20 March 2020), which details a number of support options available for Scottish Businesses - HERE.
We will try to provide the best service possible throughout this difficult time and will continue to update you as the situation develops following official advice.
We'd first of all like to thank you for your continued support during these very difficult times.
As you know so far, we have continued to keep all our markets open in line with the advice issued by the UK and Scottish Governments. We understand the important role that our markets play in providing groceries for the local communities across Glasgow and we wished to keep this open for use for as long as possible.
We are, however, committed to the safety and wellbeing of our visitors, traders and staff and feel that with the unfolding situation, keeping all markets open is no longer an option.
We have, therefore, decided to immediately suspend the majority of our markets until further notice. This suspension will apply to the following markets across the city:
Please note our Wholesale Market at Blochairn will continue to operate as an essential service to provide supplies to the wider food chain across the city.
This is an unprecedented and challenging time and we are working across City Property Markets to manage and respond to the situation as it develops following official advice.
At this point, we'd like to say a huge thank you to our loyal visitors, traders and staff across the city. Our dedicated Markets Team, in particular, have been fantastic in supporting the business and serving our visitors needs during this time.
Please note the following information is not necessarily endorsed by Glasgow City Council. Please follow all Government and relevant guidelines when accessing services.
o Physical Exercise
o Mental Health
o Police Advice & Guidance
Council tax payments are due in 10 monthly instalments from April to January. However, should your financial circumstances be impacted by the ongoing Coronavirus (COVID-19) outbreak it is now possible to pay by Direct Debit in 10 monthly instalments from 28 June 2020 to 28 March 2021. To arrange this please select the Set up a Direct Debit option at www.glasgow.gov.uk/counciltax. Direct Debit is the easiest and most cost effective way of paying council tax but if you cannot pay this way you can use the enquiry form on the same web page and select the I am unable to pay my bill option from the first drop down menu followed by the I wish to defer my instalments to June option from the second drop down and let us know you wish to move your instalments to start in June for this year. A new bill will be issued before the June instalment is due. 2021/22 payments will revert to the April to January monthly scheme.
There are currently no plans to implement Council Tax recovery procedures at this time and all new actions with our Debt Management Partners have been suspended.
Due to the current outbreak of Coronavirus (COVID-19) some of our services have been affected. For further advice and guidance please read our Information for Service Users.
Thank you for your patience during this time.
Due to the current outbreak of the coronavirus (COVID-19) some of our services have been affected. For further advice and guidance please read our Information for Service Users.
Thank you for your patience during this time.
The original Medical Certificate of Cause of Death should thereafter be posted to the office of the Registrar by the GP or Hospital Doctor.
Once the email Medical Certificate of Cause of Death is received by the registration team the process of registration can begin.
It may take more than one phone call with the informant to finalise the registration process and deaths no longer need to be registered within an 8 day period. They will be dealt with as quickly as possible in the order received.
If the death is to be registered in Glasgow then the MCCD should be emailed to firstname.lastname@example.org
Address for posting Medical Certificate of Cause of Death (MCCD) to Glasgow is Registration Office, Mail Room, City Chambers, George Square, Glasgow G2 1DU
Please do not send MCCDs to several offices, only choose the local office, normally where the person stayed or the nearest one to address if possible.
Family already in receipt of the MCCD prior to the new legislation can email the form direct to the registration office of their choice. Check neighbouring local authority websites as relevant for contact details.
Still-birth - Registrars are now able to carry out still-birth registrations remotely - There will be no face to face Appointments.
In order to register the still-birth it is the responsibility of the Midwife or Hospital Doctor to email Form 6 Medical Certificate of Cause of Still-birth to the Registrar in the local area as identified by the informant. It would greatly assist the process if contact details of the informant could be included with the Medical Certificate of Cause of Still-birth. If no contact details are included it would then be the responsibility of the informant to contact the Registration office to start the process of registration.
The original Medical Certificate of Cause of Still-birth should thereafter be posted to the office of the Registrar by the Midwife or Hospital Doctor.
Once the email Medical Certificate of Cause of Still-birth is received by the registration team the process of registration can begin.
It may take more than one phone call with the informant to finalise the registration process and still-births no longer need to be registered within a 21 day period. They will be dealt with as quickly as possible in the order received.
If the still-birth is to be registered in Glasgow then the Certificate should be emailed to email@example.com
Address for posting Medical Certificate of Cause of Still-birth to Glasgow is Registration Office, Mail Room, City Chambers, George Square, Glasgow G2 1DU
Please do not send Certificates to several offices, only choose the local office, normally the nearest one to your home address if possible.
Family already in receipt of the Medical Certificate of Cause of Still-birth prior to the new legislation can email the form direct to the registration office of their choice. Check neighbouring local authority websites as relevant for contact details.
Education Services has been putting contingency plans in place to support key/essential workers access childcare arrangements across the city during the schools' Spring Break - from Monday 6 April for two weeks.
Our 52 week nurseries will be open as normal and we've organised clusters of primary school local hubs to work together to provide a service for their families and reducing the pressure on catering and facilities management by not keeping all the schools open.
A breakfast and lunch service will be available in the school hubs for the children.
Our schools have been liaising with their families to find out who needs this support and explain which hub they should attend . Hubs will be open for all of the 10 days - including Good Friday and Easter Monday - allowing support to the families most in need to carry out essential work to keep the city going, and ensuring we continue to care for vulnerable young people.
In addition, a selection of education experts across subjects are in partnership with the Glasgow Times to offer advice and help to our families with home learning hints and tips being published in the paper twice a week while the schools are closed - this is to complement the learning packs that were sent home with pupils and the ongoing support our school staff are maintaining directly with their pupils.
Here's a link to the most recent feature for information and to Maureen McKenna, Executive Director of Education's reassurance to our families about putting pressure on themselves to recreate the classroom.
The features will run on a Wednesday and a Friday and will cover literacy and numeracy, STEM, English as and Additional language, PE and active sports, music and creative skills, early learning and advice from educational psychologists.
Our confirmed local hubs will be situated in:
|St Thomas's||St Paul's Shettleston||Corpus Christi||Hyndland PS|
|Cleeves PS||Croftfoot PS||King's Park PS||Broomhill PS|
|Garrowhill PS||Clyde PS||Tinto PS||St Benedict's PS|
|Kelvindale PS||Avenue End PS||Wellshot PS||Chirnsyde PS|
|Darnley PS||Wallacewell PS||St Michael's PS||Langside PS|
|Hillhead PS||Benview campus||Camstradden PS||Lourdes PS|
|St Monica's (Milton)|
The Children's Holiday Food Programme due to run over the Easter break has taken on a new form as result of the COVID-19 pandemic.
The Children's Holiday Food Programme (CHFP) - funded by Glasgow City Council and delivered by charities, third sector organisations and community groups - is still helping children and families across the city during the COVID-19 pandemic.
A number of third sector organisations, charities and community groups have altered their plans for Spring Break activities in order to provide children and families across the city with hot meals and essential items.
Under normal circumstances, Glasgow schools would be stopping for Spring Break on Friday 3 April, signalling the start of the holiday food programme and fun activities taking place in centres, schools and other locations throughout Glasgow.
Given the current situation, organisations are unable to deliver their usual planned programme of activities and instead are delivering hot meals and essential items to children and families within communities across the city.
Enrolment and placing requests - All applications for "in term" enrolment and placing requests are currently suspended.
You will require to submit your application on line when schools re-open.
At this time, Education Services are still accepting both on line enrolment and placing request applications for P1 and S1 for August 2020 entry.
Violence Against Women Services continue to operate during COVID-19.
Please see below for details on service provision:
Glasgow Helps Community Hub - If you need help or to volunteer your services phone - 0141 345 0543.
A new Glasgow hub has been created to help people struggling amid the Coronavirus crisis - linking them to organisations and volunteers who are keen to help. A new helpline has been set up to act as a single point of contact for anyone seeking or offering help. People who volunteer may be asked to help with tasks such as shopping or food delivery or simply having a daily phone call with someone who needs to self-isolate. Thousands of people have already volunteered via various different appeals and the plan is to co-ordinate this effort via the hub and Volunteer Glasgow.
Groups and organisations new to Volunteer Glasgow should register at:
Following registration staff will be in touch by email. Registration is fast and easy. If you have any queries please get in touch on firstname.lastname@example.org or phone 0141 345 0543.