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Glasgow City Council

Coronavirus (COVID-19) advice and information

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Glasgow's Covid 19 Vaccination Centres

Glasgow has six Covid 19 vaccination centres.

Vaccination centres are operated by NHS Greater Glasgow and Clyde and it is the NHS who will invite you to an appointment at a vaccination centre (not the council).

Full details on Glasgow's Centres and helpline numbers are available at www.glasgow.gov.uk/article/26644/Glasgows-Covid-19-Mass-Vaccination-Centres

Coronavirus information

Issues related to coronavirus (COVID-19) affecting the delivery of council services will be posted here. Please check below for the latest updates.

Please familiarise yourself with and continue to follow NHS Scotland and Scottish Government advice.

The Scottish Government has also published this document -  Coronavirus (COVID-19) Scotland's route map through and out of the crisis.


Covid 19 Restrictions

It is important that we all take steps to reduce the spread of Covid-19 in the community to save lives and protect the NHS.

·       Wear a Face Covering - By law in Scotland you must wear a face covering (unless exempt) in most indoor public places. This includes public transport, shops, venues like bars and cafes and other attractions. 

 You are also advised to wear a face covering outdoors in crowded places.

 You can still catch and pass on the virus, even if you have been vaccinated. Wearing a face covering helps to reduce the spread of COVID-19.

You can access the guidance, including where you should wear a mask and who is exempt here

·       Ventilation - open windows and doors where practical and choose to meet others outside when you can.

·       Regular Handwashing - good hygiene practices are crucial to keep the virus under control; keep your hands clean by washing regularly for 20 seconds in hot soapy water or use hand sanitiser.

·       Keep your distance- whilst rules around social distancing have been relaxed, please ensure you are mindful when directly interacting with other individuals.

·       Take a regular test -This will reduce the spread of the virus by finding positive cases early.  It is recommended that you test twice a week using an LFD test kit.

The Scottish Government provides regular updates on any necessary restrictions. You can find these here


Self-Isolating

Test and Protect, Scotland's approach to implementing the 'test, trace, isolate, support strategy', is a public health measure designed to break chains of transmission of COVID-19 in the community.

You should self-isolate;

·      If you develop any of the symptoms of Covid-19 (a new or continuous cough, fever or loss of/change in your sense of smell or taste).  Please isolate immediately and book a PCR test via www.nhsinform.scot or by calling 0800 028 2816.

·       If you are a close contact of someone with symptoms you should isolate straight away.  If their test is negative, you can end your isolation, as long as you have no symptoms.

·       Adults identified as a close contact of someone who has tested positive for Covid-19 will need to self-isolate immediately and book a PCR test.

·       A close contact can end self-isolation if they are fully vaccinated (with at least two weeks having passed since the second dose), without symptoms and having returned a negative PCR test result. 

·       If a close contact is not fully vaccinated (with at least two weeks having passed since the second dose), they must self-isolate for 10 days irrespective of their PCR test result. 

·       Certain self-isolation exemptions apply. More information on this is available on NHS Inform: When and how long to self-isolate due to coronavirus | NHS inform

Self-Isolation Support

If you require support during your self-isolation, you could ask your family, friends or neighbours to help. 

You can register online with a wide range of retailers to arrange deliveries of food or other essentials while you are self-isolating.

Pharmacies can often arrange to deliver prescriptions if you run out whilst you are having to remain at home or other people can collect these on your behalf. 

If you need more information on self-isolation, including the support available to self-isolate, you can contact the National Assistance Helpline on 0800 111 4000 or via textphone on 0800 111 4114.

Self-Isolation Support Grant

You may be entitled to a one-off payment of £500 if you are required to self-isolate.  This grant is intended to support those who would otherwise struggle to afford to comply with the requirement to self-isolate.

As the Self-Isolation Support Grant is designed to support people who will lose earnings as a result of self-isolation, HMRC has advised that this payment will be subject to income tax.

You can find out more about the grant, the eligibility criteria and apply online here


Highest Risk Group (previously Shielding)

If you have been identified as at the highest risk, you should follow the guidance that has been issued direct to you by the Scottish Government. 

Currently, those people at highest risk are asked to follow the same advice as the rest of the population.

You can go into work if you cannot work from home and you can use public transport. Children and young people at highest risk are able to go to school, college, university and childcare.

You can find a copy of the latest guidance here.

Bereavement Services

Changes to bereavement services can be found here.

Bins and Recycling

GMB Industrial Action

We apologise to residents for the expected disruption to waste and recycling collections in Glasgow, which is out with our control.

You can find more information on the industrial action on our website

Bulky Waste

The council provides a Bulky Waste Collection service.  The service is chargeable and charges were introduced on 5 July 2021.

Bulky Waste is items that you wish to dispose of that do not fit into your wheeled bin.

This decision brings Glasgow into line with the vast majority of all other Scottish local authorities, where charging for uplifting bulky items is a standard feature of their waste management services.

Applying a charge for the collection of large items is also consistent with the council's new Resource and Recycling Strategy 2020-30 and 'empowering Glasgow to become a zero-waste city'.

Charging aims to change the way citizens think about resources. Assigning value to bulky items can encourage everyone to reduce the amount of waste they produce or find other ways for items to be reused where possible. Extending the useful life of bulky items will help reduce Glasgow's carbon footprint and help support the city's aim of becoming carbon neutral by 2030.

You can find out more about the Resource and Recycling Strategy 2020-30 by following this link.

Further information is available at www.glasgow.gov.uk/bulkywaste

Ways to help your refuse collection crews:

  • Please give consideration to the regular cleaning of bin handles and lids.
  • Please wash your hands before and after touching bins.
  • If you see refuse collection crews in the street, please keep a safe distance from them, of at least 2 metres.  This is to protect them and you. 
  • Our refuse collection crews are delivering essential services under challenging circumstances - please don't be afraid to show your appreciation of their efforts by thanking them, from a safe 2 metre distance.
  • Please be mindful where you park your car on collection days, so that refuse collection vehicles can gain access. With more people at home, residential roads are busier with parked cars making it harder for collection vehicles to get through, this is a particular issue in areas with narrow streets and lanes.
  • Please act responsibly and avoid presenting additional waste.

For Homes or Families with a Confirmed or Suspected COVID-19 Case

Any individuals within households with a confirmed or suspected COVID-19 case should follow this advice to dispose of their household waste to ensure the virus is not spread via personal waste.

  • All personal waste such as used tissues and disposable cleaning cloths should be placed securely in a plastic bag or bin liner.
  • This plastic bag should then be placed in another plastic bag and securely tied.
  • These bags must be stored separately to other waste for at least 72 hours before being placed in the green/metal general waste bin.

Household Waste and Recycling Centres (HWRCs) 

In order to protect our customers and staff, we require that any visitors to our HWRCs wear a face covering at all times while on site.

Our HWRCs are open for essential use only and we strongly encourage all residents to make full use of their household recycling services wherever possible to avoid unnecessary travel during the pandemic.

Anyone in self isolation or with Covid-19 symptoms must not visit our HWRCs under any circumstances.

Our Household Waste Recycling Centres are open 7 days a week, 8-6pm (last entry 5.45pm).

Please note that our staff will not be able to provide physical assistance to householders to unload material.

Please see our frequently asked questions for more information.

Commercial Services

If you are reopening your business

If you are an existing customer and are planning to reopen your business then please get in touch by email  commercialservices@glasgow.gov.uk or call 0141 287 4221 to advise the date you will start trading. Please note your business name and address in the subject line for emails.

Businesses are reminded that Glasgow City Council operates a strict policy that waste is only permitted on the public domain for up to 1 hour each day. Commercial Services customers must adhere to the collection hour that was originally advised for each waste stream.  More information is available here:  www.glasgow.gov.uk/tradewasteprocedures

Sack collection days and times can be found by using our interactive map Find your presentation day and time here

Trade waste sacks for general waste and dry mixed recycling- Existing customers

Trade waste sacks can be purchased and delivered to your business address. To place an order, please email tradesacks@glasgow.gov.uk or call 0141 287 9797 during office hours. Sacks will be delivered within 3-5 working days, where possible.  Please quote your 6 digit customer number along with your business name, address and contact details along with your opening hours. Sacks will be delivered between 09:00 and 15:00.  If you trade out with these hours and would like them to be delivered elsewhere in Glasgow, please state the full postal address when you place the order.  The Service Desk at 45 John Street remains closed to the public so unfortunately you will still be unable to collect your trade waste sacks.  We will update our webpage as soon as this service becomes available again.

New Customers

If you are a new customer and would like to find out more about trade waste sacks or the bin collection services we offer, then please email commercialservices@glasgow.gov.uk or call 0141 287 4221 for assistance. 

Invoices

We are still currently reviewing the invoice process for customers who temporarily had to close due to COVID-19, trade waste sack customers remain unaffected.

We thank you for your patience and co-operation during these challenging times.

Charity Textile Banks

Due to the on-going situation our charity partners are not currently collecting textiles from the network of textile recycling banks across the city.  Please do not leave any bags of textiles adjacent to the banks as they will not be collected for recycling and to prevent public health issues, may be removed for disposal.

Business and Licensing

  • Glasgow Helps Community Hub - If you need help or to volunteer your services phone - 0141 345 0543.

    A new Glasgow hub has been created to help people struggling amid the Coronavirus crisis - linking them to organisations and volunteers who are keen to help.  A new helpline has been set up to act as a single point of contact for anyone seeking or offering help. People who volunteer may be asked to help with tasks such as shopping or food delivery or simply having a daily phone call with someone who needs to self-isolate. Thousands of people have already volunteered via various different appeals and the plan is to co-ordinate this effort via the hub and Volunteer Glasgow.

    Groups and organisations new to Volunteer Glasgow should click here to register.

    Following registration staff will be in touch by email. Registration is fast and easy. If you have any queries please get in touch by Email or phone 0141 345 0543.

    Further information.

City Property Glasgow

City Property Glasgow - how to contact us

At City Property Glasgow we are committed to doing everything we can to operate business as usual during this unprecedented time. Our priorities are the health and wellbeing of our staff, tenants and other stakeholders and to do this, we have put measures in place to enable staff to work remotely where possible. Our telephone lines are still being answered and you can also send enquiries via our website - further information can be found at www.citypropertyglasgow.co.uk

We aim to provide the best service possible and will continue to update the relevant channels as and when any changes arise and following official advice.

City Property Markets

We are delighted to be able to tell you that some of our markets have reopened.

The Blochairn Car Boot Sale will remain closed for the moment as we further investigate and implement the suitable measures to allow for a safe operation.

For more information visit City Property Markets website.

Communities

Please note the following information is not necessarily endorsed by Glasgow City Council. Please follow all Government and relevant guidelines when accessing services.

  • Supporting Communities Safely

o SCDC Supporting Communities Safely Resources

  • Community Directories - How to find services in your area
     

Glasgow Helps
o SCVO
o COVID-19 Glasgow City Council 'Service Finder'

  • Grants

o Area Partnership Grants
o Scottish Government Third Sector Resilience Fund

  • Food Provision

o Food Banks and Community Meals

  • Energy

o Wise Group HEAT

  • Non-English Language Resources

o NHS Inform

  • Refugee / Asylum Support

o Scottish Refugee Council

  • Staying Well at Home

o Physical Exercise

Glasgow Club

o Mental Health

SAMH
Advice for helping children, young people and their families manage their anxiety about COVID-19
MentalHealth.org.uk
Mind
NHS Apps

o Faith

Church of Scotland
Catholic Archdiocese of Glasgow
Glasgow Central Mosque
Gurdwara Guru Granth Sahib Sikh Sabha

o Police Advice & Guidance

Protect yourself from Coronavirus Scams

o Gypsy Travellers

o Volunteer Glasgow

Council

  • Service desk and local revenues and benefits offices - Following government advice to reduce the spread of COVID-19 our main customer service desk based at 45 John Street and local revenues and benefits offices will close from 5pm tonight (18 March 2020). All customers scheduled for appointments on Thursday and Friday will be contacted and given further advice. The services provided in these offices can be accessed online at glasgow.gov.uk and  alternative contact arrangements can be found here.
     
  • Complaints - Due to the current Coronavirus (COVID-19) situation, we may not be able to respond to your complaint within the usual timescales. Further information will be provided as soon as we are able. More information about complaints.
     
  • Council - The council has agreed emergency decision-making processes, designed to reduce the need for face-to-face meetings during the coronavirus outbreak.
    The city has decided that nearly all committees will be suspended until further notice; with the exception of its City Administration Committee, which will have a reduced membership.

    The council's Chief Executive, Directors and Assistant Directors will be authorised to deal with a range of matters - for example applications for licences, permissions and grants - in consultation with the appropriate City Convener or Committee Convener.
    However, any proposed action that is contrary to council policy will be referred to the City Administration Committee for a decision. These arrangements will be kept under review and revoked when appropriate.
     
  • Freedom of Information and Data Protection Subject Access Requests - Please be advised that due to the COVID-19 pandemic it will be unlikely that all information requests are answered within their respective statutory timescales. The Council is working hard to ensure that resources are focused on delivering and supporting essential services. The Council has had to prioritise its resources into critical service areas such as public health, cleansing and social work and education.  In line with government guidance, many staff across the Council are working remotely and so capacity and access to our usual computer systems and hard copy documentation is currently limited.  You can continue to make requests for information to us under the freedom of information legislation.  We will work on any such requests made and send our responses to applicants as soon as we can.  We would like to thank you for your patience and understanding during this unprecedented situation.

    Please note that the freedom of information telephone enquiry line has been temporarily suspended at this time.  You can continue to access many of our services online through this website. 

Council Tax/Benefits/Scottish Welfare Fund

  • Council Tax/Benefits
    To support important council services at this difficult time the council is asking those council tax payers who can to continue to make their payments as normal. For those paying by Direct Debit, payments will be requested from your bank in line with the information contained on your most recent bill.

    In order to ensure available staff are focusing on delivering the Council's key services at this time all telephone and face to face contact has been temporarily suspended.   However you can log-in or register to view your bill and get information on any reductions that may be due and how to apply at www.glasgow.gov.uk/counciltax.
     
  • Scottish Welfare Fund

    Due to the ongoing coronavirus pandemic we have received an increased number of applications to the fund, this means that we may no longer be able to meet the 24 hour service level . However, we will endeavour to get back to you as soon as we can, and we appreciate your patience at this time.

    Whilst our Community Care Grant telephone enquiry line has been temporarily suspended, our Crisis Grant enquiry line remains open 09:00 to 16:00 each day.
     
  • Community Care Grants

A community care grant aims to help people who may have to go into care unless they get some support to stay at home. Or if they are leaving any form of care and need help to set-up their own home.

Applications for community care grants will be processed within 15 working days. Awards may be given for goods and services.

Due to the ongoing coronavirus pandemic we cannot reach as many applications within the 15 day timescale, this means that we may take longer to make our decisions. However, we will endeavour to get back to you as soon as we can, and we appreciate your patience at this time.

Covid Data

Find out about the latest data on covid in Glasgow including by local neighbourhood. To view the data visit here.

To view progress with vaccination levels in the city visit here.

Environmental Health

Food Law and Health and Safety

Our proactive inspection programme for food law and health and safety suspended on 1st September 2021 and officers are carrying out inspections across the City. 

COVID Enforcement Officers continue to work with businesses to ensure public health protection measures are in place and to provide advice to both business and the members of the public as required. 

In some instances visits may be carried out remotely, for example where there is potential serious risk to health or safety, we will take appropriate measures to minimise the risk of COVID-19 spread to both business operators and our officers.  

COVID-19

Officers are authorised in terms of The Health Protection (Coronavirus) (Requirements) (Scotland) Regulations 2021 and will investigate non-compliance with the regulations in commercial premises.

If you believe a business is not complying with the regulations or Scottish Government guidance then you can contact us at:ehdutyofficer@glasgow.gov.uk

Businesses are required to ensure compliance with the coronavirus regulations and wider Health and Safety requirements in relation to COVID-19. It is recommended all businesses are familiar with the Health Protection Scotland guidance for non-healthcare settings as well as the current guidance from the Scottish Government.  To assist businesses in preparing and documenting their COVID-19 controls we have produced the following guidance and templates:

Food business should also refer to additional detailed guidance which has been produced by Food Standards Scotland. This includes a risk assessment tool and checklist for businesses as well as guidance to ensure compliance with food law for those businesses which want, or need, to adapt their processes.

Port Health

A Maritime Declaration of Health is currently required for

  • Any vessel that has visited another port in the past 14 days
  • Any vessel that has had a crew change in the past 14 days
  • Any vessel that has had a suspect/confirmed case in the past 14 days

This should be submitted to LESFoodSafety@glasgow.gov.uk prior to arrival to allow an officer to review the information.

We are currently unable to carry out ship sanitation inspections, however, one month extensions to existing ship sanitation certificates can be provided on request.

COVID-19 Vaccine Certification Scheme

The Health Protection (Coronavirus) (Requirements) (Scotland) Regulations 2021 were amended on 1 October 2021 to introduce the requirement for vaccine certification to be in place for a number of higher risk settings in Scotland;

  • late night premises with music, which serve alcohol at any time between midnight and 5am and have a designated place for dancing for customers
  • indoor events (unseated) with 500 or more people
  • outdoor events (unseated) with 4,000 or more people
  • any event with more than 10,000 people

Everyone attending these settings and events must be able to show they have been fully vaccinated (unless exempt) to gain entry.

There is guidance available on the Scottish Government website for businesses and event organisers to support them as they implement the most recent changes

Customer guidance is also available.

Guidance for Businesses

The Glasgow City Council City Services Group webpage has been designed as a central reference point for businesses and includes links to guidance on Covid-19 related issues including queueing, outdoor areas, licensing, food safety, health and safety and other regulatory matters. This includes risk assessment tools and templates which may be of assistance and will continue to be reviewed and developed as further guidance becomes available.

As authorised officers in terms of the above regulations, we may contact you to discuss your Covid-19 controls. Where possible we will do so remotely, however, visits will be carried out where considered appropriate.

It is anticipated that any non-compliance can be effectively addressed through engagement and cooperation with business. However, formal enforcement action will be taken where appropriate to the risk to public health or where a business refuses to comply.

 

Glasgow Life

Glasgow Life facilities - further information can be found on the Glasgow Life website.

Homelessness

Changes to homelessness services can be found here.

Housing

Due to the current outbreak of Coronavirus (COVID-19) some of our services have been affected.  For further advice and guidance please read our Information for Service Users.

Low Emission Zone (LEZ)

Scotland's first ever Low Emission Zone (LEZ) came into effect in Glasgow city centre on 31 December 2018.

This Phase 1 of Glasgow's LEZ applies to local services buses only, however when the LEZ is fully rolled out at Phase 2 - all vehicles entering the zone will have to meet specified exhaust emission standards, unless exempt.

Following a temporary pause in plans to implement Low Emission Zones in Scotland in response to COVID-19, there is now a revised indicative timescale that aims to see their introduction between February and May of 2022. The timetable is not finalised however it does represent a clear commitment by all partners to work as quickly as possible to introduce LEZs at the earliest possible time.

For Glasgow, these revisions mean it will not be possible for Phase 2 of our LEZ to apply to all vehicles by 31 December 2022 as originally planned - this is because LEZs in Scotland can only be enforced after a compulsory grace period of at least one year after its introduction. Instead, Phase 2 will be moved out to 2023, with a more detailed, revised timetable for enforcement to be published as soon as possible.

Parks and Gardens

  • Allotments - In line with national guidance, allotments across Glasgow remain open to allow appropriate upkeep of plots by plot holders.

    The National Allotments Society has produced detailed guidance on what local associations and individual plot holders should do to comply with the current rules on how to best limit the spread of COVID-19.

    Our expectation is that all associations and plot holders will take the time to read and observe this guidance.

    The full guidance can be found here.
     
  • Events - Updated guidance on holding events can be found here.
     
  • Assisted Garden Maintenance - has been suspended until further notice. The suspension of the service will ensure that our resources are prioritised towards the delivery of essential services such as cleansing and our crematoria.

    In addition, no new applications for the service will be processed at this time.

    If any existing service user is able to cut their grass, or has someone who can assist, doing so as regularly as possible will help to shred any clippings and minimise the amount of waste produced.  Otherwise, the advice is to please compost clippings wherever possible or if you are unable to compost from home, please store your garden waste in a corner of your garden until the service resumes.

    We apologise for any inconvenience this may cause and are grateful to the patience of householders during this challenging time. Future updates on this service will be posted on this page. 

Planning and Building

Due to the current outbreak of the coronavirus (COVID-19) some of our services have been affected.  For further advice and guidance please read our Information for Service Users.

Police Scotland National

Human Trafficking or exploitation

Police Scotland National are asking for your help in keeping our communities safer by reporting any human trafficking or exploitation of children, women and men. For further information please click here.

Registrars

Full information on these services can be found here: www.glasgow.gov.uk/registrars.

Schools and Learning

Please visit our new pages Coronavirus (COVID-19) Advice & Guidance for Schools: August 2021 - June 2022 Recovery, Resilience and Reconnection 2020 for updated information for schools and learning.

Social Care and Health

  • Home Care services delivered by the Health and Social Care Partnership (HSCP) are fully operational.
     
  • Residential older people care homes - Visiting has resumed at the HSCP's five residential care homes in accordance with the Scottish Government's Open With Care guidance.

Trading Standards

Our Trading Standards team are checking that shops in Glasgow required by COVID-19 rules to close, are closed.  If you think a shop is open that should not be, email the team ts.enquiries@glasgow.gov.uk

Violence Against Women Services

Violence Against Women Services continue to operate during COVID-19.

Please see below for details on service provision:

  • ASSIST: continues to provide telephone support service to women, men, children and young people affected by domestic abuse. Contact ASSIST by Email, by phone 0141 276 7710 to leave a message or visit the Assist Scotland Website.
     
  • Routes Out: offering telephone support to current clients. RO will take new referrals - phone 0141 276 0737. RO offering advocacy to benefits, homelessness, addictions services. Harm reduction services continue to be available at Drop In door service only.
     
  • TARA: contactable 24/7 by phone only - 0141 276 7724. Office closed. Telephone support and advocacy service for service users. Out of hours will respond, telephone only 12am and 9am. These changes ensure we continue to have service capacity to provide in person responses to urgent cases and/or new referrals. Visit www.tarascotland.org.uk.

    All services being reviewed on a regular basis
     
  • Scotland's 24 hour Domestic Abuse is 0800 027 1234
  • Modern Slavery Helpline: 08000 121 700  https://www.modernslaveryhelpline.org/

Volunteering

Glasgow Helps Community Hub - If you need help or to volunteer your services phone - 0141 345 0543.

A new Glasgow hub has been created to help people struggling amid the Coronavirus crisis - linking them to organisations and volunteers who are keen to help.  A new helpline has been set up to act as a single point of contact for anyone seeking or offering help. People who volunteer may be asked to help with tasks such as shopping or food delivery or simply having a daily phone call with someone who needs to self-isolate. Thousands of people have already volunteered via various different appeals and the plan is to co-ordinate this effort via the hub and Volunteer Glasgow.

Groups and organisations new to Volunteer Glasgow should register at:
https://opportunities.volunteerglasgow.org/vk/providers/registration_provider.htm

Following registration staff will be in touch by email. Registration is fast and easy. If you have any queries please get in touch on findvolunteers@volunteerglasgow.org or phone 0141 345 0543.

Further information.
 

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