Glasgow City Council

myaccount Information

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What is it?

myaccount is a secure sign-in service, for people living in Scotland to use online public services.

You can to set up an online account using a single user name and password to access a range of online Glasgow City Council services.

What can I use it for?

Currently Glasgow citizens are able to use myaccount to report a missed bin collection, request a new bin and request a bulky uplift.

Additional online services will become available over the coming months.

How do I register?

Register for a myaccount here.

After you complete the registration process, you will be emailed a temporary password.

You will be prompted to change this when you sign in to your account for the first time

Registering takes about five minutes, and you'll be able to access certain services right away.

myaccount has been carefully designed to give you highly secure access to public sector services and keep you in control of your personal information.

When you register for a myaccount the information is matched within the system in the following manner:

  • Matches the personal information you provide at registration (name, date of birth, gender) with information held within the system obtained from The Registrar General of Births, Deaths and Marriages for Scotland
  • Matches the address you provide with the current Scottish addresses held within the system


Why can I not get logged in?

If you forget your password, it can be reset here. A new temporary password will be sent to you by email.

Please visit myaccount/help if you are having problems accessing your myaccount.

Where can I find out more information?

For more information on myaccount please visit mygov.scot/myaccount

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