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Glasgow City Council

Licensing: Book an Appointment

Book an appointment

You need an appointment to do any of the following at our City Centre Service Desk:

  • Submit a Licence Application
  • Apply for a duplicate badge, licence or plate
  • Apply for a variation or change of manager for an existing licence
  • Submit documents

How do I make an appointment?

You can make an appointment using our online booking system.

Appointments are available Monday to Friday.

Please note that from 5 February 2018, you can no longer make an appointment by telephone.

How far in advance can I make an appointment?

You can arrange an appointment up to 2 weeks in advance.

As most licences expire at the end of each month there is a higher demand for appointments at this time.  If your licence is due to be renewed, you should aim to make an appointment in advance to ensure your renewal application can be lodged before your licence expires.

Can I book an appointment to submit multiple applications?

Yes, please visit the online booking system where you will be asked to confirm the type and number of applications you wish to submit.  In most cases, customers will be able to arrange their appointment online.  

If the Licensing team need to contact you they will do so within one working day to make suitable arrangements for the submission of your applications.

What happens if I am late for my appointment?

You should aim to arrive at the Service Desk in time for your appointment.  If you are late we may still be able to accommodate you but, at busy periods, your appointment will be rescheduled.

Why are online appointments being introduced?

The Council's Licensing Section is committed to delivering an effective and efficient service to our customers. 

We are introducing our online booking system as part of this ongoing commitment.

Our new system offers greater convenience and flexibility.  Enabling you to select an appointment at a time that suits you, with dates available up to two weeks in advance.  In addition, an email will be issued to you the day before their appointment as a helpful reminder.

Can I cancel or reschedule an appointment?

When you schedule an appointment, you will receive a confirmation email.  This email also includes instructions on how to cancel or reschedule your appointment. 

We only have a limited number of appointments that we can offer each day.  If you arrange an appointment and are unable to attend, please ensure that you cancel or reschedule your appointment. 

 

Book an appointment

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