Glasgow City Council is a local authority established under the Local Government etc. (Scotland) Act 1994 and having its chief office at City Chambers, George Square, Glasgow G2 1DU, United Kingdom. You can contact our data protection officer by post at this address, or by email at: email@example.com, or by telephone - 0141 287 1055.
This notice is for customers who have given us their personal information or alternatively where we have received the names and contact details from a referral, such as from:
To allow us to:
1. Long Term Conditions and Macmillan Service
Support people affected by long term condition, (their family or carer), with cancer, stroke, COPD and
Heart conditions and can help with:
2. Improving the Cancer Journey
Support people affected by cancer, (their family or carer), and can help with concerns and make onward referrals to the appropriate support agencies, including for the following issues:
We also use your information to verify your identity where required, contact you by post, email or telephone and to maintain our records.
Where possible, new IT systems and the development of existing IT systems will make use of system generated or anonymised data in test environments. However, there may be circumstances in which test environments, their users and their developers appointed by Glasgow City Council, such as CGI, may be required to utilise your personal data in a test environment. In such circumstances, Glasgow City Council require that development and test activity comply with data protection legislation, taking reasonable steps to protect your personal data.
We provide these services to you as part of our statutory function as your local authority. You can find more details of our role on our website at www.glasgow.gov.uk/privacy. Processing your personal information is necessary for the performance of a task carried out in the public interest by the council.
If you do not provide us with the information we have asked for then we will not be able to provide this service to you.
We also need to process more sensitive personal information about you for reasons of substantial public interest as set out in the Data Protection Act 2018. It is necessary for us to process it to carry out key functions as set out in law and also necessary for us to process this information in connection with the provision of health and social care services. For example, we may ask for details of your ethnicity to meet our funding requirements. In addition, to support clients we require to process information relating to the diagnosis and co-morbidities and stage of the client's illness (e.g. are they living with the condition, receiving treatment, receiving palliative care).
We only keep your personal information for the minimum period amount of time necessary. Sometimes this time period is set out in the law, but in most cases it is based on the business need. We maintain a records retention and disposal schedule which sets out how long we hold different types of information for. You can view this on our website at www.glasgow.gov.uk/rrds or you can request a hard copy from the contact address stated above.
I. You consider that we no longer require the information for the purposes for which it was obtained
II. You have validly objected to our use of your personal information - see Objecting to how we may use your information below
III. Our use of your personal information is contrary to law or our other legal obligations.
Objecting to how we may use your information - You have the right at any time to require us to stop using your personal information for direct marketing purposes.
Restricting how we may use your information- in some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information. The right might also apply if we no longer have a basis for using your personal information but you don't want us to delete the data. Where this right is validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.
Please contact us in any of the ways set out above if you wish to exercise any of these rights.
We aim to directly resolve all complaints about how we handle personal information. If your complaint is about how we have handled your personal information, you can contact the Council's Data Protection Officer by email at firstname.lastname@example.org or by telephone on 0141 287 1055.
However, you also have the right to lodge a complaint about data protection matters with the Information Commissioner's Office, who can be contacted by post at: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. By phone on 0303 123 1113 (local rate) or 01625 545 745. Visit their website for more information at- https://ico.org.uk/concerns
If your complaint is not about a data protection matter you can find details on how to make a complaint on our website at www.glasgow.gov.uk/complaints
For more details on how we process your personal information visit www.glasgow.gov.uk/privacy.
If you do not have access to the internet you can contact us via telephone to request hard copies of our documents.