Coronavirus (COVID-19) advice and information

Latest updates

Glasgow's Covid 19 Vaccination Centres

Glasgow has five Covid 19 vaccination centres which are all wheelchair accessible.

Vaccination centres are operated by NHS Greater Glasgow and Clyde and it is the NHS who will invite you to an appointment at a vaccination centre (not the council).

Full details on Glasgow's Centres and helpline numbers are available at www.glasgow.gov.uk/article/26644/Glasgows-Covid-19-Mass-Vaccination-Centres

Issues related to coronavirus (COVID-19) affecting the delivery of council services will be posted here.  Please check below for the latest updates.

Please familiarise yourself with and continue to follow NHS Scotland and Scottish Government advice.

The Scottish Government has also published this document -  Coronavirus (COVID-19) Scotland's route map through and out of the crisis.
 

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Covid-19 Restrictions 

Mainland Scotland is currently in lockdown. Guidance is to stay at home, except for essential purposes.

Shop online or use local shops and services wherever you can. Travel no further than you need to reach a safe, non-crowded place to exercise in a physically distanced way.

We have put together a list of Frequently Asked Questions that may help to answer your questions.

If you need help you can call us on is 0141 276 1185 (operational 09:00 - 17:00 hours Monday to Friday). If you do not receive an answer then you can leave a message and someone will call you back.

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Self Isolating

It is more important that we all take steps to reduce the spread of Covid-19 infection in the community to save lives and protect the NHS.

Test and Protect, Scotland's approach to implementing the 'test, trace, isolate, support strategy', is a public health measure designed to break chains of transmission of COVID-19 in the community.

As part of this you will be asked to self-isolate at home for 10 days if you have symptoms of COVID-19 or you have tested positive for it. If you live with someone who has symptoms or has tested positive, or if you have been in close contact with someone who has tested positive, you will be asked to self-isolate at home for 10 days.

The symptoms of COVID-19 are new:

• continuous cough
• fever/high temperature (37.8C or greater)
• loss of, or change in, sense of smell or taste (anosmia)

Anyone with the symptoms of COVID-19 should go online to www.nhsinform.scot to book a test. If you cannot get online please call 0800 028 2816. You should self-isolate at home straight away along with other members of your household.

We have put together a list of Frequently Asked Questions that may help to answer your questions.

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Shielding

At present, everyone is being encouraged to stay at home as much as possible. You can leave your home for essential purposes. This includes things like, going to the shops, going to the hospital appointments and picking up your prescription. Shielding is not being re-instated.  Those citizens that are on the shielding list are advised that they should follow the same guidance that is in place for the rest of the population.

Those on the Shielding Register should work from home where they can. If you cannot work from home, you should not go to work. You will receive a letter from the Chief Medical Officer advising you of this.

We have put together a list of Frequently Asked Questions that may help to answer your questions.

If you need help you can call us on is 0141 276 1185 (operational 09:00 - 17:00 hours Monday to Friday). If you do not receive an answer then you can leave a message and someone will call you back.

If you are able to send us an email then you can email us at Shielding Response.

It would be helpful if you had your letter to hand when you called us and you were able to give us the ten digit CHI number which is printed at the top of the letter. It is not vital that you do this so if you need help please call even if you don't have the letter to hand.

What are we doing?

We are working closely with Glasgow City Health and Social Care Partnership, NHS Greater Glasgow and Clyde and Health Protection Scotland to monitor and respond to the national situation. Colleagues from across our service areas have been meeting regularly over the past few weeks to identify and discuss the issues. We are working hard to put plans in place manage the situation as it develops, following official advice and guidance. 

Different services and government agencies are responsible for leading different parts of our response

• Scottish Government Department for Health and Social Care - the Chief Medical Officer confirms each incident
• Health Protection Scotland co-ordinates the response, information and advice on the Coronavirus (COVID-19)
• NHS - local and national NHS services are working to test individuals, and provide advice 
• The council works in partnership with these agencies to help residents stay informed, safe and well

While the Government and NHS have preparations in place to deal with this virus, we can all help.

Please familiarise yourself with and continue to follow NHS Scotland and Scottish Government advice.

If you have recently returned from an affected area or are suffering symptoms then please follow the Government advice on the links below or call 111.

Bereavement Services

Changes to bereavement services can be found here.

Bins and Recycling

• Please note that the following services will continue as normal
   
  • General waste bin collection.
  • Blue recycling bin collection.
  • Resumed - Brown recycling bin collection.
     
• Bulky Waste
  
  We are pleased to advise that from 10 December 2020 we will be operating a by-request-only service for bulk uplifts from residents in flats and main door properties.
  
  A request-only service means the council will no longer be collecting bulky waste from designated pick-up points on 'bulk day'.

Residents can make a request on the MyGlasgow app or by using our online form at www.glasgow.gov.uk/bulkywaste

After a request is made, householders will receive an email advising when to present their bulk waste ahead of collection. Just leaving items on the street or in a back lane will be regarded as fly-tipping and the people responsible will be open to enforcement action.

An appointment system will be in place and while resources are limited due to the on-going impact of the pandemic, it is still our intention to arrange an uplift within 28 days of a request.

During the pandemic, many housing associations have removed items on behalf of their tenants and tenants are advised to check with their landlord for up-to-date information on local arrangements for them.

Residents can continue to visit our Household Waste Recycling Centres, and if items are in good condition, residents can also use Zero Waste Scotland's National Re-use Tool and donate these items to charity.

We know this has been an exceptionally tough time for everyone and we are very grateful for the support we have received from housing associations and also from the vast majority of householders, who have stored items safely or made use of our waste centres.

Further information is available at www.glasgow.gov.uk/bulkywaste

• Food Waste Collections
  
  Following a review of the food waste service for flats and tenements, from Monday, 10 August, a new food waste collection system will be trialled in the North West, West and City Centre (West) areas of the city only.  The pilot programme will last for eight weeks and follow a 16-day collection cycle.  If successful, it could form the basis of a revised service for the whole city in the near future.  At the majority of addresses where recycling has been taking place and there are no access issues, food waste bins will be retained.  Where there have been issues with contamination and access, bins will be removed and public food waste bins provided instead.  All residents affected will be written to directly to advise of the new arrangements.

  Further details can be found via the following link: https://www.glasgow.gov.uk/article/16560/Food-Waste-Recycling

• Glass Bin Collection

We are pleased to advise that the collection of purple glass recycling bins from front and back door properties will restart from Monday, July 20, 2020.

Please ensure you check the online collection calendar here for your new scheduled collection dates following the restart of the service.  Waste placed at the side of bins will not be collected. 

Please note that from Monday, July 20, 2020 we will now be collecting your purple bin every eight weeks - your collection day is therefore likely to change.  Prior to the COVID-19 lockdown, we found that demand for the service was low with less than a third of purple bins being presented for collection every four weeks. This change better reflects the demand for the service. 

By moving to an eight-week collection cycle for purple bins we can recycle glass from homes with front and back doors much more efficiently.

Residents can also continue to use the network of public collection points for glass bottles and jars.  Details on the network of points are available on the council website.  In addition, from Saturday 18 July, residents can also use their local household waste recycling centre to recycling any glass bottles or jars.

Please continue to support our refuse collection crews by giving consideration to the regular cleaning of bin handles and lids and washing your hands before and after touching bins.

Whilst adhering to the Government advice on physical distancing, please help us by sharing this information with family, friends and neighbours who may not have access online to this information or by sharing on local social media pages.

• Brown Bin Recycling

The collection of brown recycling bins from front and back door properties (for food and garden waste) resumed on Monday 11 May 2020.

Please continue to check your online collection calendar for your next scheduled collection date.

Collections will continue to take place fortnightly.  Waste placed at the side of bins will not be collected.  Alternatively, home composting is an environmentally friendly way of dealing with your garden waste - see the Royal Horticultural Society's composting guide for further details.

• Ways to help your refuse collection crews:

  • Please give consideration to the regular cleaning of bin handles and lids.

  • Please wash your hands before and after touching bins.

  • If you see refuse collection crews in the street, please keep a safe distance from them, of at least 2 metres.  This is to protect them and you. 

  • Our refuse collection crews are delivering essential services under challenging circumstances - please don't be afraid to show your appreciation of their efforts by thanking them, from a safe 2 metre distance.

  • Please be mindful where you park your car on collection days, so that refuse collection vehicles can gain access. With more people at home, residential roads are busier with parked cars making it harder for collection vehicles to get through, this is a particular issue in areas with narrow streets and lanes.

  • Please act responsibly and avoid presenting additional waste.

• For Homes or Families with a Confirmed or Suspected COVID-19 Case

  Any individuals within households with a confirmed or suspected COVID-19 case should follow this advice to dispose of their household waste to ensure the virus is not spread via personal waste.

  • All personal waste such as used tissues and disposable cleaning cloths should be placed securely in a plastic bag or bin liner.
  • This plastic bag should then be placed in another plastic bag and securely tied.
  • These bags must be stored separately to other waste for at least 72 hours before being placed in the green/metal general waste bin.
     
• Household Waste and Recycling Centres (HWRCs) 

Our centres at Dawsholm, Shieldhall, Polmadie and Easter Queenslie continue to be very busy as the lockdown restrictions are eased and we are urging residents to consider whether visiting is urgent or essential.

Anyone in self isolation or with Covid-19 symptoms must not visit our HWRCs under any circumstances.

Our Household Waste Recycling Centres are open 7 days a week, 8-4pm (last entry 3.45pm)

 

• From Monday 5^th October, waste will be accepted from pedestrians and cyclists between 10am and 3pm, Monday - Sunday
   
• From Monday 3rd August, vans used by residents will be accepted at Easter Queenslie only between 08:00 - 11:00 and 13:00 - 16:00. Entry will be refused at any other times. This is to enable us to safely manage the number of vans using the centre.
   
• Please do not use a van to visit any of our other centres (Dawsholm, Shieldhall or Polmadie) as you will be refused entry. 
   
• The total weight of the van must be less than 3.5 tonnes. 
   
• All vans are required to report to the weighbridge at Easter Queenslie and not the main HWRC entry point. Staff on site will then provide direction to the tipping location. 

Our centres now provide a full waste disposal service, accepting the following waste types:

• Bags of household waste
• Electrical Items (including lamps, tv screens and monitors).
• White Goods
• Mattresses
• Wood (including small furniture)
• Cardboard
• Garden waste
• Scrap metal
• Rubble
• Dry mixed recyclables
• Textiles,
• Cooking oil
• Engine oil
• Hazardous household items such solvent based paint, pesticides etc
• Car batteries.

Please note that our staff will not be able to provide physical assistance to householders to unload material.

Due to the current situation, in order to reduce queuing times and to protect you and our staff there are rules in place that you must follow when visiting one of our centres:

• Separate your items into different waste types before travelling to a centre. This will reduce unloading time at the waste centres.
• No commercial waste will be accepted - all waste is subject to a visual inspection by on-site staff and you may be asked to provide proof of where the waste came from. Any waste that is suspected to be commercial will not be accepted.
• Only a limited number of vehicles will be allowed to access our sites at any one time.  This is due to the continued need for physical distancing between individuals to stop the spread of coronavirus.
• Access to our site is strictly controlled on a one-out, one-in basis.  Delays in accessing the waste centres should therefore be expected. 
• Cones and signage are in place help guide drivers safely into the each site. To protect yourself and staff, please keep your car windows closed when the check on Glasgow residence is made and follow the direction of staff on hand to manage traffic.
• Physical distancing rules must be adhered to at all times to ensure the safety of you and our staff. We urge people to travel alone to our centres wherever possible. However, if you require to move a larger item then you can bring another person to assist you.
• Householders will be asked to provide proof of address by presenting a Council Tax Bill, drivers licence or utility bill - this is to ensure that our sites are only used by Glasgow residents.
• Please remember to wash your hands before and after visiting one of our centres.

Please see our frequently asked questions for more information.

• Suspended Services

The following services continue to be suspended until further notice:-

• Food waste collections from flats and tenements remains suspended in the South and North East of the city and residents there should continue to use their general waste bin for food waste.

  From Monday, 10 August, a new food waste collection system will be trialled in the North West and City Centre areas of the city only.  Please visit the food waste recycling page for more information: https://www.glasgow.gov.uk/article/16560/Food-Waste-Recycling

• Commercial Waste Service
  
  Following some disruption to our commercial waste service due to COVID-19, we can now advise that most of our collection services will be up and running as normal from Monday 6 July.  This means we can collect the following waste types from our customers:
   
  • General Waste
  • Dry Mixed Recycling
  • Food
  • Glass
     
• If you have had to close your business
  
  If your business has had to stop trading because of Covid restrictions then please contact us on commercialservices@glasgow.gov.uk or 0141 287 4221 and we will make arrangements to revise the charges on your account. 
   
• If you are reopening your business
  
  If you are an existing customer and are planning to reopen your business then please get in touch by email  commercialservices@glasgow.gov.uk or call 0141 287 4221 to advise the date you will start trading. Please note your business name and address in the subject line for emails.
  
  Businesses are reminded that Glasgow City Council operates a strict policy that waste is only permitted on the public domain for up to 1 hour each day. Commercial Services customers must adhere to the collection hour that was originally advised for each waste stream.  More information is available here:  www.glasgow.gov.uk/tradewasteprocedures
  
  Sack collection days and times can be found by using our interactive map Find your presentation day and time here

 

• Trade waste sacks for general waste and dry mixed recycling- Existing customers
  
  Trade waste sacks can be purchased and delivered to your business address. To place an order, please email tradesacks@glasgow.gov.uk or call 0141 287 9797 during office hours. Sacks will be delivered within 3-5 working days, where possible.  Please quote your 6 digit customer number along with your business name, address and contact details along with your opening hours. Sacks will be delivered between 09:00 and 15:00.  If you trade out with these hours and would like them to be delivered elsewhere in Glasgow, please state the full postal address when you place the order.  The Service Desk at 45 John Street remains closed to the public so unfortunately you will still be unable to collect your trade waste sacks.  We will update our webpage as soon as this service becomes available again.
   
• New Customers

If you are a new customer and would like to find out more about trade waste sacks or the bin collection services we offer, then please email commercialservices@glasgow.gov.uk or call 0141 287 4221 for assistance. 

• Invoices
  
  We are still currently reviewing the invoice process for customers who temporarily had to close due to COVID-19, trade waste sack customers remain unaffected.
  
  We thank you for your patience and co-operation during these challenging times.
   
• Charity Textile Banks
  
  Due to the on-going situation our charity partners are not currently collecting textiles from the network of textile recycling banks across the city.  Please do not leave any bags of textiles adjacent to the banks as they will not be collected for recycling and to prevent public health issues, may be removed for disposal.

Business and Licensing

• Business support - We are administering the Coronavirus (COVID-19) Business Support Funds for the Scottish Government in Glasgow, helping to protect businesses and jobs. We have compiled an overview of the types of support available to Scottish Businesses during the Coronavirus pandemic. For further advice and guidance please read our Information for Business Support.
   
• Licensing - Advice and guidance for current licence holders and new applicants on changes to our Licensing service can be found here.
   
• Non-domestic rates -  A number of measures of support for businesses to limit the impact of COVID-19 for financial year 2020/2021 have been announced by the Scottish Government. Details of these are available on the Scottish Government website.  We are currently working to prioritise implementation of these and will provide further information when available

• Glasgow Helps Community Hub - If you need help or to volunteer your services phone - 0141 345 0543.
  
  A new Glasgow hub has been created to help people struggling amid the Coronavirus crisis - linking them to organisations and volunteers who are keen to help.  A new helpline has been set up to act as a single point of contact for anyone seeking or offering help. People who volunteer may be asked to help with tasks such as shopping or food delivery or simply having a daily phone call with someone who needs to self-isolate. Thousands of people have already volunteered via various different appeals and the plan is to co-ordinate this effort via the hub and Volunteer Glasgow.
  
  Groups and organisations new to Volunteer Glasgow should click here to register.

  Following registration staff will be in touch by email. Registration is fast and easy. If you have any queries please get in touch by Email or phone 0141 345 0543.
  
  Further information.

City Property Glasgow

City Property Glasgow - Our offices are now closed, but you can still contact us.

Following Monday night's announcement by the Prime Minister, we have now closed our main office on George Street and Tenant Liaison Office at 46 Albion Street until further notice.

At City Property Glasgow we are committed to doing everything we can to operate business as usual for as long as possible to provide essential services and functions during this challenging time.

Our priorities are the health and wellbeing of our staff, tenants and other stakeholders, whilst also ensuring that we are able to continue to operate during this unprecedented time. To do this, we have put measures in place to enable our staff to work remotely and our enquiry telephone lines are still being answered - numbers can be found below.

Enquiry Phone Lines

• General Enquiries - 0141 287 6161
• Tenant Liaison Enquiries - 0141 287 1122

Further information can also be found in the COVID-19 Scottish Business Support document (dated Friday 20 March 2020), which details a number of support options available for Scottish Businesses here.

We will try to provide the best service possible throughout this difficult time and will continue to update you as the situation develops following official advice.

City Property Markets

We are delighted to be able to tell you that some of our markets have reopened.

The Blochairn Car Boot Sale will remain closed for the moment as we further investigate and implement the suitable measures to allow for a safe operation.

For more information visit City Property Markets website.

Communities

Please note the following information is not necessarily endorsed by Glasgow City Council. Please follow all Government and relevant guidelines when accessing services.

• Supporting Communities Safely

o SCDC Supporting Communities Safely Resources

• Community Directories - How to find services in your area
   

o Glasgow Helps
o SCVO
o COVID-19 Glasgow City Council 'Service Finder'

• Grants

o Area Partnership Grants
o Scottish Government Third Sector Resilience Fund

• Food Provision

o Food Banks and Community Meals

• Energy

o Wise Group HEAT

• Non-English Language Resources

o NHS Inform

• Refugee / Asylum Support

o Scottish Refugee Council

• Staying Well at Home

o Physical Exercise

• Glasgow Club

o Mental Health

• SAMH
• Advice for helping children, young people and their families manage their anxiety about COVID-19
• MentalHealth.org.uk
• Mind
• NHS Apps

o Faith

• Church of Scotland
• Catholic Archdiocese of Glasgow
• Glasgow Central Mosque
• Gurdwara Guru Granth Sahib Sikh Sabha

o Police Advice & Guidance

• Protect yourself from Coronavirus Scams

o Gypsy Travellers

• Gypsy/Travellers Scotland
   
• Volunteering

o Volunteer Glasgow

Council

• Service desk and local revenues and benefits offices - Following government advice to reduce the spread of COVID-19 our main customer service desk based at 45 John Street and local revenues and benefits offices will close from 5pm tonight (18 March 2020). All customers scheduled for appointments on Thursday and Friday will be contacted and given further advice. The services provided in these offices can be accessed online at glasgow.gov.uk and  alternative contact arrangements can be found here.
   
• Complaints - Due to the current Coronavirus (COVID-19) situation, we may not be able to respond to your complaint within the usual timescales. Further information will be provided as soon as we are able. More information about complaints.
   
• Council - The council has agreed emergency decision-making processes, designed to reduce the need for face-to-face meetings during the coronavirus outbreak.
  The city has decided that nearly all committees will be suspended until further notice; with the exception of its City Administration Committee, which will have a reduced membership.
  
  The council's Chief Executive, Directors and Assistant Directors will be authorised to deal with a range of matters - for example applications for licences, permissions and grants - in consultation with the appropriate City Convener or Committee Convener.
  However, any proposed action that is contrary to council policy will be referred to the City Administration Committee for a decision. These arrangements will be kept under review and revoked when appropriate.
   
• Freedom of Information and Data Protection Subject Access Requests - Please be advised that due to the COVID-19 pandemic it will be unlikely that all information requests are answered within their respective statutory timescales. The Council is working hard to ensure that resources are focused on delivering and supporting essential services. The Council has had to prioritise its resources into critical service areas such as public health, cleansing and social work and education.  In line with government guidance, many staff across the Council are working remotely and so capacity and access to our usual computer systems and hard copy documentation is currently limited.  You can continue to make requests for information to us under the freedom of information legislation.  We will work on any such requests made and send our responses to applicants as soon as we can.  We would like to thank you for your patience and understanding during this unprecedented situation.
  
  Please note that the freedom of information telephone enquiry line has been temporarily suspended at this time.  You can continue to access many of our services online through this website. 

Council Tax/Benefits/Scottish Welfare Fund

• Council Tax/Benefits
  To support important council services at this difficult time the council is asking those council tax payers who can to continue to make their payments as normal. For those paying by Direct Debit, payments will be requested from your bank in line with the information contained on your most recent bill.
  
  In order to ensure available staff are focusing on delivering the Council's key services at this time all telephone and face to face contact has been temporarily suspended.   However you can log-in or register to view your bill and get information on any reductions that may be due and how to apply at www.glasgow.gov.uk/counciltax.
   
• Scottish Welfare Fund
  
  Due to the ongoing coronavirus pandemic we have received an increased number of applications to the fund, this means that we may no longer be able to meet the 24 hour service level . However, we will endeavour to get back to you as soon as we can, and we appreciate your patience at this time.
  
  Whilst our Community Care Grant telephone enquiry line has been temporarily suspended, our Crisis Grant enquiry line remains open 09:00 to 16:00 each day.
   
• Community Care Grants

A community care grant aims to help people who may have to go into care unless they get some support to stay at home. Or if they are leaving any form of care and need help to set-up their own home.

Applications for community care grants will be processed within 15 working days. Awards may be given for goods and services.

Due to the ongoing coronavirus pandemic we cannot reach as many applications within the 15 day timescale, this means that we may take longer to make our decisions. However, we will endeavour to get back to you as soon as we can, and we appreciate your patience at this time.

Environmental Health

• Food Law and Health and Safety
  
  In response to COVID-19 restrictions, our proactive inspection programme for food law and health and safety is currently suspended. This will allow us to focus our efforts on public health protection and provision of advice to those businesses which require our assistance.
  
  Officers are continuing to investigate and respond to enquiries from both businesses and members of the public in relation to Environmental Health matters. Where possible we will do so remotely, however, where a visit is considered necessary, for example where there is potential serious risk to health or safety, we will take appropriate measures to minimise the risk of COVID-19 spread to both business operators and our officers.
  
  If your business has a Food Hygiene Information Scheme rating of 'Improvement Required' and you require a 'Pass' rating, please contact the inspecting officer in the first instance. The officer will require confirmation that you have addressed all matters in the report of inspection and will discuss how this can be verified remotely where possible.
   
• COVID-19

Officers are authorised in terms of  The Health Protection (Coronavirus) (Restrictions and Requirements) (Scotland) Regulations 2020 and will investigate non-compliance with the regulations in commercial premises. To minimise the potential for non-compliance and risk to public health we are also proactively providing advice to businesses.

Businesses currently trading, or preparing to re-open, require to have controls in place to ensure compliance with the coronavirus regulations and wider Health and Safety requirements in relation to COVID-19. It is recommended all businesses are familiar with the Health Protection Scotland guidance for non-healthcare settings as well as the relevant sector specific guidance from the Scottish Government.  To assist businesses in preparing and documenting their COVID-19 controls we have produced the following guidance and templates:

•  guidance to assist businesses in documenting their COVID-19 policy [195kb]
•  COVID-19 Policy Statement Template [86kb]
•  COVID-19 Example Risk Assessment - Restaurants and Cafes [342kb]
•  COVID-19 Risk Assessment Template - Restaurants and Cafes [129kb]
•  COVID-19 Example Risk Assessment - Retail [310kb]
•  COVID-19 Risk Assessment Template - Retail [127kb]
•  COVID-19 Example Risk Assessment - Hair Salons [371kb]
•  COVID-19 Risk Assessment Template - Hair Salons [101kb]

Food business should also refer to additional detailed guidance which has been produced by Food Standards Scotland. This includes a risk assessment tool and checklist for businesses as well as guidance to ensure compliance with food law for those businesses which want, or need, to adapt their processes. For those food businesses which are opening after an extended period of closure we have prepared  guidance [232kb] on some additional issues which will require to be considered.

• Port Health

A MaritimeDeclaration of Health is currently required for

• Any vessel that has visited another port in the past 14 days
• Any vessel that has had a crew change in the past 14 days
• Any vessel that has had a suspect/confirmed case in the past 14 days

This should be submitted to LESFoodSafety@glasgow.gov.uk prior to arrival to allow an officer to review the information.

We are currently unable to carry out ship sanitation inspections, however, one month extensions to existing ship sanitation certificates can be provided on request.

• Review

As we progress through the route map set out by the Scottish Government we will continue to review our policy accordingly.

Contact us at LESFoodSafety@glasgow.gov.uk or LESHealthandSafety@glasgow.gov.uk if you require further advice.
 

• Covid-19 Complaints and Guidance
  
  Officers of Environmental Health and Trading Standards are authorised in terms of The Health Protection (Coronavirus) (Restrictions) (Scotland) Regulations 2020 and will investigate non-compliance with the regulations in commercial premises. If you believe a business is not complying with the regulations or Scottish Government guidance then you can contact us at:

  LESfoodsafety@glasgow.gov.uk if your complaint relates to a food premises, including food retailers, bars, restaurants etc.

  LEShealthandsafety@glasgow.gov.uk if your complaint relates to Covid-19 controls in non-food premises e.g. hairdressers, tanning salons, tattooists, hotels, department stores and other retailers

  ts.enquiries@glasgow.gov.uk if you believe a premises is trading when the above regulations require them to remain closed.

  Guidance for Customers

  The Scottish Government have produced guidance for retail, tourism and hospitality customers which can be found here.

  Guidance for Businesses

  The Glasgow City Council City Services Group webpage has been designed as a central reference point for businesses and includes links to guidance on Covid-19 related issues including queueing, outdoor areas, licensing, food safety, health and safety and other regulatory matters. This includes risk assessment tools and templates which may be of assistance and will continue to be reviewed and developed as further guidance becomes available.

  As authorised officers in terms of the above regulations, we may contact you to discuss your Covid-19 controls. Where possible we will do so remotely, however, visits will be carried out where considered appropriate.

  It is anticipated that any non-compliance can be effectively addressed through engagement and cooperation with business. However, formal enforcement action will be taken where appropriate to the risk to public health or where a business refuses to comply.

Glasgow Life

Glasgow Life facilities - further information can be found on the Glasgow Life website.

Homelessness

Changes to homelessness services can be found here.

Housing

Due to the current outbreak of Coronavirus (COVID-19) some of our services have been affected.  For further advice and guidance please read our Information for Service Users.

Low Emission Zone (LEZ)

Scotland's first ever Low Emission Zone (LEZ) came into effect in Glasgow city centre on 31 December 2018.

This Phase 1 of Glasgow's LEZ applies to local services buses only, however when the LEZ is fully rolled out at Phase 2 - all vehicles entering the zone will have to meet specified exhaust emission standards, unless exempt.

Following a temporary pause in plans to implement Low Emission Zones in Scotland in response to COVID-19, there is now a revised indicative timescale that aims to see their introduction between February and May of 2022. The timetable is not finalised however it does represent a clear commitment by all partners to work as quickly as possible to introduce LEZs at the earliest possible time.

For Glasgow, these revisions mean it will not be possible for Phase 2 of our LEZ to apply to all vehicles by 31 December 2022 as originally planned - this is because LEZs in Scotland can only be enforced after a compulsory grace period of at least one year after its introduction. Instead, Phase 2 will be moved out to 2023, with a more detailed, revised timetable for enforcement to be published as soon as possible.

Parks and Gardens

• Parks and open spaces - In line with Government  guidance, our parks and open spaces are open however there are restrictions in place.

  If you are in a park or open space you must continue to follow the 2-metre (6ft) physical distancing rule at all times. We continue to urge residents to follow Government guidance and meet safely.  From Friday 12 March 2021, the number of people who can gather outdoors is a maximum of 4 people from two households.

  Officers from across the Council are continuing to work with partner agencies including Police Scotland to ensure that our parks and greenspaces remain safe and welcoming places and free of anti-social behaviour. The safety of all our park users is paramount, if you observe any anti social behaviour please report this by calling 101 or 999 in an emergency.

• Allotments - In line with national guidance, allotments across Glasgow remain open to allow appropriate upkeep of plots by plot holders.
  
  The National Allotments Society has produced detailed guidance on what local associations and individual plot holders should do to comply with the current rules on how to best limit the spread of COVID-19.
  
  Our expectation is that all associations and plot holders will take the time to read and observe this guidance.
  
  The full guidance can be found here.
   
• Play parks - All play parks have now re-opened.  We are asking residents to please still remember
   
  • To continue to maintain physical distancing (2m) and not to use a play park if it is crowded.
  • Wash your hands before and after using play facilities.
  • To use the bins provided or take any rubbish away with you - please do not litter.
     
• Events - Updated guidance on holding events can be found here.
   
• Glasshouses - Botanic Gardens and Queen's Park glasshouses are both closed.
   
• Community hubs - Ashgill Recreation Centre and Maryhill Hub are closed until further notice.

• Assisted Garden Maintenance - has been suspended until further notice. The suspension of the service will ensure that our resources are prioritised towards the delivery of essential services such as cleansing and our crematoria.

  In addition, no new applications for the service will be processed at this time.

  If any existing service user is able to cut their grass, or has someone who can assist, doing so as regularly as possible will help to shred any clippings and minimise the amount of waste produced.  Otherwise, the advice is to please compost clippings wherever possible or if you are unable to compost from home, please store your garden waste in a corner of your garden until the service resumes.

  We apologise for any inconvenience this may cause and are grateful to the patience of householders during this challenging time. Future updates on this service will be posted on this page. 

Planning and Building

Due to the current outbreak of the coronavirus (COVID-19) some of our services have been affected.  For further advice and guidance please read our Information for Service Users.

Police Scotland National

Human Trafficking or exploitation

Police Scotland National are asking for your help in keeping our communities safer by reporting any human trafficking or exploitation of children, women and men. For further information please click here.

Registrars

Full information on these services can be found here: www.glasgow.gov.uk/registrars.

Roads and Parking

• On -street parking charges were suspended in March 2020 in response to the COVID-19 lockdown, as a way to support key workers during the on-going public health emergency. Parking charges resumed on 09/07/2020, the reintroduction of parking controls will help to manage the increasing demand for parking spaces in the city centre, town centres and neighbourhoods across Glasgow, while promoting road safety for all road users.

  Enforcement action is already underway in relation to dangerous or obstructive parking and also against those occupying bays disabled drivers and loading.

  Anyone wishing to apply for a new permit at this time can email their application to lsparking@glasgow.gov.uk

   

Schools and Learning

Please visit our new pages Coronavirus (COVID-19) advice and guidance for schools Recovery, Resilience and Reconnection 2020 for updated information for schools and learning.

 

Social Care and Health

• Home Care services delivered by the Health and Social Care Partnership (HSCP) are fully operational.
   
• Residential older people care homes - Visiting has resumed at the HSCP's five residential care homes in accordance with the Scottish Government's Open With Care guidance.
   
• Older people day care centres - Glasgow City Council in  Partnership with the HSCP has taken the decision to close all of our 10 older people day care centres across the city affective from Friday 20 March at 4pm. The HSCP is committed to supporting service users to remain at home during this difficult time.

Trading Standards

Our Trading Standards team are checking that shops in Glasgow required by COVID-19 rules to close, are closed.  If you think a shop is open that should not be, email the team ts.enquiries@glasgow.gov.uk

Violence Against Women Services

Violence Against Women Services continue to operate during COVID-19.

Please see below for details on service provision:

• ASSIST: continues to provide telephone support service to women, men, children and young people affected by domestic abuse. Contact ASSIST by Email, by phone 0141 276 7710 to leave a message or visit the Assist Scotland Website.
   
• Routes Out: offering telephone support to current clients. RO will take new referrals - phone 0141 276 0737. RO offering advocacy to benefits, homelessness, addictions services. Harm reduction services continue to be available at Drop In door service only.
   
• TARA: contactable 24/7 by phone only - 0141 276 7724. Office closed. Telephone support and advocacy service for service users. Out of hours will respond, telephone only 12am and 9am. These changes ensure we continue to have service capacity to provide in person responses to urgent cases and/or new referrals. Visit www.tarascotland.org.uk.
  
  All services being reviewed on a regular basis
   
• Scotland's 24 hour Domestic Abuse is 0800 027 1234
• Modern Slavery Helpline: 08000 121 700  https://www.modernslaveryhelpline.org/

Volunteering

Glasgow Helps Community Hub - If you need help or to volunteer your services phone - 0141 345 0543.

A new Glasgow hub has been created to help people struggling amid the Coronavirus crisis - linking them to organisations and volunteers who are keen to help.  A new helpline has been set up to act as a single point of contact for anyone seeking or offering help. People who volunteer may be asked to help with tasks such as shopping or food delivery or simply having a daily phone call with someone who needs to self-isolate. Thousands of people have already volunteered via various different appeals and the plan is to co-ordinate this effort via the hub and Volunteer Glasgow.

Groups and organisations new to Volunteer Glasgow should register at:
https://opportunities.volunteerglasgow.org/vk/providers/registration_provider.htm

Following registration staff will be in touch by email. Registration is fast and easy. If you have any queries please get in touch on findvolunteers@volunteerglasgow.org or phone 0141 345 0543.

Further information.