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Glasgow City Council

Covid-19 Restrictions - Frequently Asked Questions

What are the restrictions?

Guidance on local restrictions can be found on the Scottish Government website.

I am worried about my wellbeing

Social isolation, reduction in physical activity, unpredictability and changes in routine can all contribute to increasing stress. Many people, including those without existing mental health needs, might feel anxious.

If you're receiving services for your mental health, learning disability or autism and you're worried about the impact of isolation, contact your keyworker, care coordinator or provider to review your care plan.

If you have a key worker or care coordinator please contact them directly to develop a safety or crisis plan.

If you're concerned about your well-being during this pandemic, you can call Samaritans for free on 116 123, write an email to, or try Samaritans self-help app.

Otherwise, you can contact the National Helpline number on 0800 111 4000, 09:00-17:00 Monday - Friday.

I have a prescription ready at the Pharmacy but I have nobody to pick this up, what do I do?

You can ask family, friends or a trusted neighbour to collect your prescription on your behalf, if you are self-isolating. The pharmacy will ask them for your name, address and sometimes date of birth.

Otherwise please contact the National helpline if you need assistance with this on 0800 111 4000, between 09:00-17:00 Monday - Friday. We cannot guarantee same day delivery after 12pm.

I'm on the Shielding list and my family provide care for me, is it still okay to do that?

Carers and visitors who support you with your everyday needs can continue to visit. This is unless they have any of the symptoms of coronavirus themselves.

All visitors should wash their hands for at least 20 seconds when they arrive. They should do often during their visit. It is important to do so before and after preparing food.

Do not visit or provide care if you are unwell and try to make alternative care arrangements. If you need support for essential care you should contact the National Assistance Helpline who can refer you for assistance.

I am worried that I cannot pay my bills now I have to stay at home and can't work. What should I do?

You can contact the National Assistance Helpline and be supported with financial advice services. If you need help, please contact on 0141 276 1185 or by emailing

You can also contact the Money Talk Team at the Citizens Advice Network. They can determine if you are entitled to any benefits and give advice on money. You can contact them on 0800 085 7145 or visit their website

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