Welfare Rights and Debt Advice

About Welfare Rights and Money Advice

Glasgow City Council Welfare Rights and Money Advice service is part of Social Work Services. Welfare rights officers are based in local social work offices. In addition there is a central unit that provides training, tribunal representation and debt advice.
The Welfare Rights and Money Advice Service provides:

  • information and training to council staff, voluntary organisations and to colleges/universities within the city of Glasgow
  • training events covering Income Support, Pension Credits, Attendance Allowance, Disability Living Allowance, Incapacity Benefit, Social Fund, Housing Benefit, Council Tax Benefit, Immigration and Asylum, and Money Advice
  • representation to residents of Glasgow at Social Security Appeal Tribunals - annually we represent residents at more than 3,000 tribunals and this generates or protects in the region of £7m in benefits
  • debt counselling and money advice to residents of Glasgow
  • a comprehensive income maximisation service for home care and community care service users

Welfare rights also works in partnership with Glasgow Housing Association to prevent the eviction of vulnerable people within the city.
Some welfare rights services are available online in this area of the Web site. Existing Social Work service users can get advice and assistance at their local social work office. For those who are not Social Work service users Welfare Rights and Money Advice is available through the Glasgow Advice & Information Network (GAIN).

If you have an emergency out with office hours see Standby/Out of hours service.
Our commitment to you
For fuller information on how to comment or complain see Your Views

The impact of welfare rights
A report conducted by the Fraser of Allander Institute into the economic impact of the City Council Welfare Rights service shows that the level of benefits generated will not only help individual residents but will have also created 258 jobs across Scotland of which 180 will be in Glasgow.
For more information about the Fraser of Allander report see the Regeneration Report