Submission Documents: By Councillor Mandy Morgan:- Council is concerned by the recent Citizens Advice report that highlights 'Self-disconnection' whereby consumers using pre-payment meters (PPMs) energy supply is terminated because of a lack credit on the meter or account. Council is further concerned with 'self-rationing', where customers limit either energy use to save money, or restrict spend in other areas to ensure sufficient funds are available to keep the PPM topped up. Council views the Energy UK Commission for Customers in Vulnerable Circumstances as an opportunity to address this and calls on Energy suppliers to produce a clear offer of support to those who have self-disconnected, including a review of processes for identifying whether a household is at risk of harm from self-disconnection before a prepayment meter is installed, and where vulnerable people are put onto PPMs, suppliers should use new opportunities offered by Smart Meters to ensure they stay on supply. Council believes that 'smarter' use of Smart Meters would be one way of enabling them to identify consumers in vulnerable circumstances and in doing so fulfil some of their own corporate social responsibility commitments. Council calls on the Chief Executive to write to the UK Government to inform the current UK Parliament Domestic Gas and Electricity (Tariff Cap) Bill, noting the impact of pre-payment meters and fuel poverty in Glasgow. Council also calls on the CEO to invite the Energy UK Commission for Customers in Vulnerable Circumstances to Glasgow to discuss the significant consequences that 'self-disconnection' and 'self-rationing' can have for the health and wellbeing of consumers, and the opportunities for the energy industry to deliver sustainable environmental and socially inclusive goals." Help Icon

This is the list of documents available for the submission By Councillor Mandy Morgan:- Council is concerned by the recent Citizens Advice report that highlights 'Self-disconnection' whereby consumers using pre-payment meters (PPMs) energy supply is terminated because of a lack credit on the meter or account. Council is further concerned with 'self-rationing', where customers limit either energy use to save money, or restrict spend in other areas to ensure sufficient funds are available to keep the PPM topped up. Council views the Energy UK Commission for Customers in Vulnerable Circumstances as an opportunity to address this and calls on Energy suppliers to produce a clear offer of support to those who have self-disconnected, including a review of processes for identifying whether a household is at risk of harm from self-disconnection before a prepayment meter is installed, and where vulnerable people are put onto PPMs, suppliers should use new opportunities offered by Smart Meters to ensure they stay on supply. Council believes that 'smarter' use of Smart Meters would be one way of enabling them to identify consumers in vulnerable circumstances and in doing so fulfil some of their own corporate social responsibility commitments. Council calls on the Chief Executive to write to the UK Government to inform the current UK Parliament Domestic Gas and Electricity (Tariff Cap) Bill, noting the impact of pre-payment meters and fuel poverty in Glasgow. Council also calls on the CEO to invite the Energy UK Commission for Customers in Vulnerable Circumstances to Glasgow to discuss the significant consequences that 'self-disconnection' and 'self-rationing' can have for the health and wellbeing of consumers, and the opportunities for the energy industry to deliver sustainable environmental and socially inclusive goals.".

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Name Type of Document Access View Document
Item Minute - 28 June 2018 Minute Public Open Document in PDF Format
(4 KB)

 

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