Glasgow City Council is a local authority established under the Local Government etc. (Scotland) Act 1994. Its head office is located at City Chambers, George Square, Glasgow G2 1DU, United Kingdom, and you can contact our Data Protection Officer by post at this address, by email at: firstname.lastname@example.org, and by telephone on 0141 287 1055.
You are giving us your personal information to allow us to respond to your comment, compliment or complaint. We need to process your personal information if you chose to escalate your complaint to the Scottish Public Services Ombudsman. We also use your information to verify your identity where required, contact you by post, email or telephone and to maintain our records.
We provide these services to you as part of our statutory function as your local authority. You can find more details of our role on our website at www.glasgow.gov.uk/privacy and for Customer Comments, Compliments and Complaints at https://www.glasgow.gov.uk/index.aspx?articleid=17112
Processing your personal information is necessary for the compliance with our legal obligations including for complaints its requirements under the Public Services Reform (Scotland) Act 2010.
Where you ask the Scottish Public Services Ombudsman to look at your complaint we will be legally obliged to share your information with them.
We only keep your personal information for the minimum period amount of time necessary. Sometimes this time period is set out in the law, but in most cases it is based on the business need. We maintain a records retention and disposal schedule which sets out how long we hold different types of information for. You can view this on our website at www.glasgow.gov.uk/rrds or you can request a hard copy from the contact address stated above.
II. we are using that information with your consent and you have withdrawn your consent - see Withdrawing consent to using your informationbelow
III. you have a genuine objection to our use of your personal information - see Objecting to how we may use your informationbelow
IV. our use of your personal information is contrary to law or our other legal obligations.
Objecting to how we may use your information - You have the right at any time to tell us to stop using your personal information for direct marketing purposes.
Restricting how we may use your information- in some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information that we hold about you or we are assessing the objection you have made to our use of your information. This right might also apply if we no longer have a basis for using your personal information but you don't want us to delete the data. Where this right is realistically applied will mean that we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.
We aim to directly resolve all complaints about how we handle personal information. However, you also have the right to lodge a complaint with the Information Commissioner's Office, who can be contacted by post at: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. By phone on 0303 123 1113 (local rate) or 01625 545 745. Visit their website for more information at- https://ico.org.uk/concerns.
If your complaint is not about a data protection matter you can find details on how to make a complaint on our website at www.glasgow.gov.uk/complaints