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Glasgow City Council


Accessibility statement for

This accessibility statement applies to

This website is run by Glasgow City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We've also made the website text as simple as possible to understand.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some older PDF documents are not fully accessible to screen reader software
  • Some pages have a colour contrast that is not accessible
  • Some pages will not work using screen readers

Disproportionate burden

Our current Content Management System (CMS) that we use to build and update our website is now out of life, and no longer supported by our supplier.  There would be a disproportioante burden for Glasgow City Council to fix outstanding accessibility issues on our existing platform.

We have now confirmed a supplier for our new CMS and completed the software installation.  We are now in the process of migrating content from our old website to the new one.

We hope to have our new accessible website available by September 2023.  These are indicative timescales and will be review and updated regularly.

Feedback and contact information

Documents can be made available in a variety of different formats and languages, including BSL, on request.  If you would like more information about this or would like to request an alternative format or language please contact

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to contact us.

Technical information about this website's accessibility

Glasgow City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

Non-compliance with the accessibility regulations

Pages don't scroll in two dimensions on small screens -WCAG AA 1.4.10
Fix duplicate form IDs - WCAG A 4.1.1
Some PDFs not accessible - WCAG A 1.3.1
Ensure text has sufficient contrast - WCAG AA 1.4.3
Ensure links are distinguished by more than just colour - WCAG A 1.4.1
Ensure links can be used by screen readers - WCAG A 4.1.2
Ensure links explain their purpose WCAG A 2.4.4
Ensure alternative text is appropriate WCAG A 1.1.1
Check images have been correctly defined as decorative WCAG A 1.1.1
Ensure labels or instructions are provided when content requires user input WCAG A 3.3.2
Ensure alternative text is appropriate WCAG A 1.1.1
Ensure every page contains a heading WCAG A 1.3.1
Allow users to quickly skip to content WCAG A 2.4.1
Ensure links are distinguished by more than just color WCAG A 1.4.1
Add a submit button to all forms WCAG A 3.2.2
Mark navigation as lists WCAG A 1.3.1
Ensure pages don't scroll in two dimensions on small screens
Ensure text placed over images or gradients has sufficient contrast WCAG AA 1.4.3
Ensure controls change appearance when they are selected WCAG AA 2.4.7


Content that's not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By April 2021 we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services. For example, we do not plan to fix minutes of meetings prior to this date.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we're doing to improve accessibility

An accessibility roadmap will be available soon that shows how and when we plan to improve accessibility on this website.  See section Disproportionate burden above.

Preparation of this accessibility statement

This statement was prepared on 01 May 2021. It was last reviewed on 04 July 2023 and will continue to be reviewed weekly, updating with out progress on developing a new website.

This website was last tested on 11 Feb 2022 by CGI using Monsido. 

Our 3rd party IT provider are CGI.  They have purchased the accessibility mointoring tool Monsido to aid accessibility testing.  Accessibility reports are generated using Monsido for review by GCC and CGI to identify issues.  This tool will be used going forwards with our new website. 

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