We can cover some Public Health functions outwith normal office hours.
The main duties of the out of hours staff relate to the investigation of noise complaints from commercial premises, the majority of which arise during the evening and into night-time. Enforcement powers are available to allow noise disturbance issues to be resolved when informal contact is not successful.
We endeavour to respond to all noise complaints relating to:
Officers are on duty 7 days a week from 5pm to 3am and can be contacted directly on 0141 287 1060 or by email.
Licensed premises have a responsibility to be considerate towards neighbouring properties and these suggestions can help in reducing noise disturbance:
On closing premises after trading, reduce noise from activities to a minimum including lower voices and prevent the use of amplified background music, i.e. jukebox. Encourage patrons to leave premises quietly to minimise disturbance to local residents - signs to this effect may help
With the legislation relating to smoking in public places in Scotland, licensed premises should ensure that noise from smoking areas outwith the premises but used by their patrons do not cause undue disturbance to those nearby. Premises need to also consider litter and thoroughfare issues. Advice on smoking shelters is available on the Scottish Government website or contact us by email.
On receipt of a noise complaint, where possible, officers will discuss the situation with the complainant and seek to rectify justified complaints timeously. Officers may be able to provide assistance and a neutral perspective on the situation. If informal contact is unsuccessful officers from have enforcement powers in terms of the Environmental Protection Act 1990 to abate noise disturbance where appropriate.
Should you be disturbed by noise from a licensed premises, please call our Out of Hours Unit on 0141 287 1060.
NB. Please note any disturbance will have to be monitored from your property before any formal action can be considered.