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Glasgow City Council

Ordering Birth, Death, Marriage and Civil Partnership Certificates

 

    Update: 16 September 2021

    Due to the ongoing challenges of the Coronavirus (Covid-19) pandemic, there has been increasing pressure facing our service. Therefore, we have had to take the decision to suspend the certificates online service until further notice to give our staff the necessary time to work through the extensive backlog of high priority statutory duties that we are dealing with at the moment.

    The only exception being, if the event was registered in Glasgow between 2019-2021; if this applies please email genreg@glasgow.gov.uk  so that we can advise you further.

    Please note: any orders already placed will be processed within 25 working days.

    Extract requests can be directed to NRS  https://www.nrscotland.gov.uk/files/registration/reglist.pdf or other local authorities that offer this service as we cannot fulfil any further requests at this time

    We understand that this is frustrating for some of our citizens/service users, however, rest assured our team continue to work hard and we are hopeful that we will be in a position to re-open this service soon.  All updates will be provided on our website when any further information is available.

    Thank you for your continued patience and support as we continue to face the challenges of the ongoing pandemic and the impact on our resources and services.

    What is it?

    You can order replacement Birth, Death, Marriage or Civil Partnership certificates for events registered in Scotland. 

    To order online please click on the appropriate link.

    What certificates can I order online?

    You can only order certificates for any birth, death and marriage registered in Scotland from 1855 to present date and civil partnerships registered in Scotland from 2004 to present date.

    Please note that certificates may not be available if the event was registered out with Glasgow, within the current year.

    Can I only order my own birth certificate?

    No, you can order any birth, death, marriage or civil partnership certificate as long as you are able to provide all the details required on the online application form.

    What information do I need to apply?

    When you apply you need to provide:-

    • Your full name and address.
    • A contact email address/phone number.
    • Valid credit/debit card details.
    • Details of the event you are applying for; birth, death, marriage or civil partnership.

    How much does an extract cost?

    The fee for an extract is £15.00 plus postage.  Subsequent extracts of the same entry, ordered at the same time, cost £10.00 each.

    How will my payment be taken?

    Once you have clicked on the checkout button you will be redirected to WorldPay which is a secure site that will process your card transaction.

    Which payment cards can I use?

    You can use any of the following:

    Mastercard  JCB  Visa

    Will I receive a receipt?

    You will receive an email confirming your transaction with your unique reference.

    How will the transaction appear on my bank or credit card statement?

    Glasgow City Council.

    When will my certificate be dispatched?

    We will dispatch your certificate within 25 working days of receiving your order.

    How will my certificate be delivered?

    You can select the method of postage you wish, which can either be Royal Mail First Class post or by Recorded Delivery.

    Orders for overseas customers will be sent by airmail.

    What should I do if I have not received my certificate?

    Please allow at least 30 working days from the order date before you contact us or 40 working days if you live overseas.

    If you still haven't received your certificate after this time, please contact us at genreg@glasgow.gov.uk  to enquire about your order.

    Can I get a refund?

    If we are unable to provide the certificate you requested we will refund the card that you paid by. An email will be sent confirming the reason that you are being refunded.

    For all certificates that we are able to provide once the transaction has been processed no refunds will be given.

    Requesting certificates for the current year

    Certificates for events registered out with Glasgow in the current year are not available.

    These certificates must be obtained directly from the district where the event was registered.

    What certificates cannot be ordered from us?

    • A certificate from the Adopted Children's Register in Scotland.  For more information please visit   NRS - Ordering Certificates.
    • A certificate for an event taking place in England and Wales. For more information please visit.GRO - England and Wales
    • A certificate for an event which occurred in Northern Ireland.For more information please visit GRO - Northern Ireland
    • A certificate which occurred within the current year must be obtained from the Registrar in the District where the event was registered.  For a list of registration offices in Scotland please visit NRS - Registrar's Contact List.
    • A certificate for an event which is registered outwith the United Kingdom, please contact the relevant authorities in that Country

     

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