Please see below information on missed bins and anticipated date of completion. If we have not emptied your bin after 6pm on the scheduled collection day and it is not listed below please complete our online form.
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Information last updated: Wednesday 29 November 2023 at 18:20.
As part of Glasgow's digital strategy, we have made changes to how we deliver the bin collection service for the city's residents.
Consequently, we have:
These changes mean our refuse teams can record any issues affecting collections on the go (for example an inaccessible street delaying a collection), meaning we can tell you if there is a known issue with your collection, when using our online form.
A missed bin collection is when we have not emptied your bin after 7pm on the scheduled collection day.
Before you report a missed bin collection please check:
If your bin has not been collected due to the aforementioned points, your bin will not be collected until the next scheduled collection date.
Your bin may also be missed if the following has occurred:
In these instances the council will collect your bin as soon as practicable after your scheduled collection date.
If your bin has been missed and you reside in a newly built house, please contact the council to ensure your address has been added to a bin route.
Before reporting a missed collection, consideration should also be given to:
If you would like to register a missed collection please complete our online form.
Residents who stay in flatted properties do not have to put their bins out for collection, as collection crew's service the bins from backcourts/bin storage areas, or bins may be presented by Housing Associations.
Please be aware that difficulties accessing tenement/flat closes can occasionally delay bin collections. In these circumstances the council will collect your bin as soon as practicable after your scheduled collection date.
You can report a missed bin using our online form.
It can take us up to 7 days to return to collect a missed bin. If you have already contacted us to report a missed bin collection, please allow 7 days before contacting us again.
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