Report a Missed Bin Collection

Service Updates

Please see below information on missed bins and anticipated date of completion. If we have not emptied your bin after 6pm on the scheduled collection day and it is not listed below please complete our online form.

Information last updated: Wednesday 29 November 2023 at 18:20.

Service delivery changes and improvements

As part of Glasgow's digital strategy, we have made changes to how we deliver the bin collection service for the city's residents.

Consequently, we have:

• Introduced a new system which digitises service delivery, connecting refuse teams and citizens with real-time information. 
• Implemented a new online missed bin collections form, which connects with our new service delivery system providing up-to-date information regarding the status of your collection.

These changes mean our refuse teams can record any issues affecting collections on the go (for example an inaccessible street delaying a collection), meaning we can tell you if there is a known issue with your collection, when using our online form.   

Bin collection delays

A missed bin collection is when we have not emptied your bin after 7pm on the scheduled collection day.

Before you report a missed bin collection please check: 

• The bin collection delay information above, which shares updates on any planned revised collections
• Your bin was on the kerbside from 7am
• You have put your bin out on the right day: you can use our online collection calendar to check your collection days
• Your recycling bin is not contaminated e.g. items which should not be put in the bin, are in the bin. Any wrong material placed within the bin, will need to be removed before the next scheduled collection
• Your bin is not overloaded and the bin lid is fully closed

If your bin has not been collected due to the aforementioned points, your bin will not be collected until the next scheduled collection date.

Your bin may also be missed if the following has occurred:

• Bad weather e.g. snow, ice, high winds has caused a delay in collections
• Roadworks/parked cars have prevented access to your location
• Breakdowns have been experienced with the refuse collection vehicle which has necessitated a revised collection time

In these instances the council will collect your bin as soon as practicable after your scheduled collection date.

If your bin has been missed and you reside in a newly built house, please contact the council to ensure your address has been added to a bin route.

What should I do if my bin(s) have been missed?

Before reporting a missed collection, consideration should also be given to:

• Using spare capacity, if available within your bin, until the next scheduled collection
• Using the four council household waste recycling centres to recycle additional waste streams and dispose of excess waste and utilise the public collection points for recycling
• If permission has been given, using spare capacity within your neighbours bin

If you would like to register a missed collection please complete our online form.

What if I stay in a flat?

Residents who stay in flatted properties do not have to put their bins out for collection, as collection crew's service the bins from backcourts/bin storage areas, or bins may be presented by Housing Associations.

Please be aware that difficulties accessing tenement/flat closes can occasionally delay bin collections. In these circumstances the council will collect your bin as soon as practicable after your scheduled collection date.   

How do I report a missed bin collection?

You can report a missed bin using our online form.

How long does it take to collect a missed bin?

It can take us up to 7 days to return to collect a missed bin. If you have already contacted us to report a missed bin collection, please allow 7 days before contacting us again.

What is my account?

My account gives you the ability to set up an online account using a single user name and password to access a range of online public services including some Glasgow City Council services. Read more about my account.