Information on our services, online access to our Council Tax and Housing Benefit forms (including new claims) and notifying us of changes is available via our links on the right.
Our online facilities allow you to:
If your query concerns Council Tax Reduction, please use the Council Tax Reduction contact form in the section below. Please note that when calling you back, this may show as a mobile or unknown/withheld number.
Please be aware, we are receiving extremely high volumes of contact, if you are calling to check the progress of an application or enquiry we ask, that you bear with us as we will be in touch soon. This means our staff can continue to prioritise the processing of updates/applications to Council Tax accounts. We would like to thank you for your patience.
You can make an application for Housing Benefit or Council Tax reduction online through our application form
If you need to send documents to support your Council Tax Reduction or Housing Benefit application you can do this:
When sending documents, please make sure you also provide the following information:
If you are unable to resolve your query through the above means, a limited appointment based service is available where you can arrange for a call regarding a Housing Benefit or Council Tax Reduction query through our Benefits Callback request application. To arrange for a benefit advisor to call you back please see our Benefits Callback request calendar.
Please note that when calling you back, this may show as a mobile or unknown/withheld number.
Please be aware, we are receiving extremely high volumes of contact, if you are calling to check the progress of an application or enquiry we ask, that you bear with us as we will be in touch soon. This means our staff can continue to prioritise the processing of updates/applications to Council Tax accounts. We would like to thank you for your patience.
If you need help to complete the council tax reduction or housing benefit application form we can help.
Documents such as housing benefit decision letters can also be issued in large text format for our sensory impaired customers. Please contact us to request this.
The following service allows deaf BSL users to contact Scotland's public bodies: https://contactscotland-bsl.org
The War Pensions Scheme is for ex-Service personnel whose injuries, wounds and illness arose prior to 6th April 2005.
The scheme also supports war widows and is administered by Veterans UK.