The easiest way to view information on your Council Tax account or Benefit claim is through our online portal. Register for our customer portal or e-billing
Information on our services, online access to our Council Tax and Housing Benefit forms (including new claims) and notifying us of changes is available via our links on the right.
As well as our online customer portal, our online facilities also allow you to:
You can also contact us by
If you have an enquiry about Council Tax debt as a result of an Equal Pay offer, you should direct your query to the agent representing you in your Equal Pay claim
Note: when calling you back, this may show as a mobile or unknown/withheld number.
We are receiving extremely high volumes of contact so if you are calling to check the progress of an application or enquiry submitted within the last 28 days, please allow us time to process this and we will be in touch soon. This means our staff can continue to prioritise the processing of updates/applications to Council Tax accounts. Thank you for your patience.
Housing Benefit can only be claimed by pension age customers or customers in supported, homeless or temporary accommodation who have a rental liability
Council Tax Reduction can help towards your Council Tax bill and can be claimed by anyone who is on a low income or claiming benefits
Our online facilities allow you to:
You can also contact us by
Please note that when calling you back, this may show as a mobile or unknown/withheld number.
Please be aware, we are receiving extremely high volumes of contact. If you are calling to check the progress of an application or enquiry submitted within the last 28 days please allow us time to process this and we will be in touch soon. This means our staff can continue to prioritise the processing of benefits applications. Thank you for your patience.
Glasgow Life offers a service for those citizens who require face to face assistance with navigating our online services on the Council website, completion of forms, signing up for customer self-service, setting up direct debits for council tax and reporting a change of address. This service is based in the Universal Credit Hubs within libraries throughout the city and appointments can be made by calling free phone number 0808169 9901.
If you need help to complete the council tax reduction or housing benefit application form we can help.
Documents such as housing benefit decision letters can also be issued in large text format for our sensory impaired customers. Please contact us to request this.
The following service allows deaf BSL users to contact Scotland's public bodies: https://contactscotland-bsl.org
The War Pensions Scheme is for ex-Service personnel whose injuries, wounds and illness arose prior to 6th April 2005.
The scheme also supports war widows and is administered by Veterans UK.