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Glasgow City Council

Self Isolating - Frequently Asked Questions

I've not been asked to self-isolate, but is there anything I can do to prepare just in case?

It will be helpful to plan ahead and think about who you could ask for help to make sure you can stay at home and self-isolate successfully, following the detailed guidance on NHS Inform.

The Ready Scotland website, is a useful place to find details of these services as well as other support available to you.

If family, friends or neighbours are delivering food or medicines for you, avoid close contact by asking them to leave things at your door. You should arrange for any commercial deliveries you receive to be left at your door, and you should not sign for deliveries.

What are the key things to think about for planning ahead?

When you are planning ahead, here are some steps you can take before you are asked to self-isolate include:

  • familiarising yourself with information and support available online by checking Ready Scotland and NHS Inform
  • talking to your neighbours and family and exchanging phone numbers of household contacts
  • creating a contact list with phone numbers of neighbours, schools, employer, pharmacist and your GP
  • setting up online shopping accounts if possible, or asking neighbours and family if this is something they would be able to help you with during an isolation period
  • ensuring adequate supplies of any regular medication and other essentials, but do not over-order
  • making a plan for those in your home who are vulnerable
  • talking to any children or young people in your household as they may be worried about coronavirus - you can find advice for supporting your child's mental health during coronavirus through parentclub.scot

What should I do if I have COVID-19 symptoms or have received a positive test result?

Stay at home and begin to self-isolate for 10 days from when your symptoms start. Arrange to have a test for COVID-19 if you have not already had one. The result of the test will determine how long you must stay at home and self-isolate.

• Stay at home while you are waiting for a home test kit or a test site appointment.

• A positive test result means you must complete a 10-day isolation period.

• If your test is negative, you can stop self-isolating as long as you are well.

• If you do not have symptoms but have tested positive for COVID-19, stay at home and self-isolate for 10 days from the day the test was taken. If you develop symptoms after your test, restart your 10-day isolation period from the day the symptoms start.

• Stay as far away from other members of your household as possible, especially if they are clinically extremely vulnerable. Avoid using shared spaces such as kitchens and other living areas while others are present and take your meals back to your room to eat.

I've been informed I need to self-isolate by Test and Protect, what should I do?

Self-isolation means you should remain at home and shouldn't go to work, school, public areas or use public transport. You shouldn't go out to buy food or other essentials. You must stay at home. Please do not do one last shop. It's really important that you begin to isolate as soon as you are informed by the NHS.

Visit NHS Inform to find detailed information about the steps you need to take to self-isolate effectively. You can always check NHS Inform for the most up-to-date health information and advice.

The two most important things for everyone who is self-isolating to always do are:

  • stay at home and do not leave the place you live, and
  • follow the physical distancing and hygiene advice for coronavirus.

The good hygiene advice for coronavirus should always apply:

  • wash your hands with soap and water for 20 seconds regularly, or use an alcohol-based hand sanitiser if your hands aren't visibly dirty;
  • catch your coughs or sneezes in a disposable tissue and put it in the bin, or catch them in the crook of your elbow (NOT your hand) if you can't reach a tissue, and then wash your hands; and
  • avoid touching your face, and especially your mouth, nose or eyes.

I'm currently self-isolating, am I allowed into my garden?

If you have a garden or outdoor space where you live, you can use that to go outside while you self-isolate. You should take extra care to stay at least 2 metres (6 feet, or 3 steps) away from other people who might pass by or look into your garden - for example, people walking on the street or neighbours in their own garden.

How do I get support during my self isolating period?

You could ask your family, friends or neighbours to help you get the things you need to stay at home. Most major retailers now offer vouchers you can buy online to make this easier. Your employer or colleagues at work may also be able to help.

If you are self‑isolating for 14 days as a close contact and you live with other people such as your partner, older children or house-mates, they may not need to self-isolate and could be able to go out for those things as well.

You can also register online with retailers to arrange deliveries of food and other essentials while you are self-isolating, but keep in mind that supermarket delivery slots are currently in high demand, and there may not be enough delivery slots available to meet the needs of everyone who wants to access them. If you register for this service before you need to self-isolate, please keep going to the store while you are able. Retailers also have a range of other offerings in place including door-step deliveries of essentials and pre‑selected food packages.

Pharmacies can often arrange to deliver repeat prescriptions if you run out while you remain at home. Other people can collect a prescription on your behalf.

If you need it, you can call the National Assistance Helpline on 0800 111 4000, or contact via textphone on 0800 111 4114.

This helpline is for people staying at home to stop the spread of coronavirus who need extra help. It is open Monday to Friday, from 9.00am to 5.00pm. Please remember this helpline is dedicated to helping those who cannot leave their home and who cannot get the help they need otherwise. Where we can, most of us should speak to family, friends and neighbours to help us deal with a period of self-isolation.

Can my family members go out, if only I have received a notification to self-isolate?

The guidance on this is continually changing. Please check the guidance published on the Scottish Government website for the most up to date information.

At present, family members of those that have been contact traced are able to go out and can provide the necessary support for those that are self-isolating.

I'm worried about money as I don't get paid when I am not at work?

From 12 October 2020, a grant of £500 is available to individuals who are in receipt of low income benefits and who will lose earnings as a result of being required to self-isolate to prevent the spread of COVID-19. This is intended to support people who would otherwise struggle to be able afford to comply with the requirement to self-isolate.

You can apply online here. There is an online application form which can be found to the right hand side of the page.

To be eligible for a Self-Isolation Support Grant, you must:

  • have been required by the Test and Protect Service to self-isolate as a result of COVID-19, on or after 28 September 2020, either because you have tested positive for coronavirus, have recently been in close contact with someone who has tested positive, or are awaiting a test result; and
  • be employed or self-employed; and
  • be unable to work from home and can show that you will lose earnings as a result; and
  • be currently receiving, or been awarded but not yet received a payment of at least one of the following benefits:
    • Universal Credit;
    • Working Tax Credit;
    • Income-based Employment and Support Allowance;
    • Income-based Jobseeker's Allowance;
    • Income Support;
    • Housing Benefit;
    • Pension Credit.

You must apply within your 14 day self-isolation period. Those who have been asked to self-isolate on or after 28 September but before 12 October will have 14 days from 12 October to make an application.

If you do not meet all of these criteria, but are on a low income and facing financial hardship as a result of not being able to work while you are self-isolating, you can still apply for a Crisis Grant.

To apply for a Self-Isolation Support Grant, you will need to provide:

• a bank statement; and

• proof of employment or, if you are self-employed, evidence of self-assessment returns, trading income and proof that your business delivers services which cannot be undertaken without social contact, and

• a statement declaring that you will experience reduced income during their period of self-isolation

We will check that you:

• Have been asked to self-isolate by Test and Protect; and

• Are in receipt of a qualifying benefit.

These payments are designed to help ensure people who have tested positive for COVID-19 and their close contacts self-isolate for the required period to stop the onward spread of the virus.

You can receive the Grant more than once if you are asked to self-isolate on more than one occasion, as long as these do not overlap. 

I've just come back from overseas and am required to isolate, what support is available to me?

You could ask your family, friends or neighbours to help you get the things you need to stay at home. Most major retailers now offer vouchers you can buy online to make this easier.

The Self-Isolation Support Grant does not cover people who are self-isolating after returning to the UK from abroad, unless they have tested positive for coronavirus or have been told to stay at home and self-isolate by the Test and Protect Service.

If you need it, you can call the National Assistance Helpline on 0800 111 4000, or contact via textphone on 0800 111 4114.

This helpline is for people staying at home to stop the spread of coronavirus who need extra help. It is open Monday to Friday, from 9.00am to 5.00pm. Please remember this helpline is dedicated to helping those who cannot leave their home and who cannot get the help they need otherwise. Where we can, most of us should speak to family, friends and neighbours to help us deal with a period of self-isolation.

I was coming to the end of my isolating date, but I have been asked to isolate again, is this possible?

The NHS may ask you to self-isolate again if you were once more a close contact of another person who is a confirmed case. It is possible that people will have to self-isolate more than once - perhaps multiple times - if they are identified as a close contact of separate cases on several different occasions.

When will Test and Protect end?

Test and Protect is not a quick fix or an easy answer. However, it has a vital role to play, alongside other public health measures such as physical distancing and good hand and respiratory hygiene, to enable us together to maintain low levels of community transmission of COVID-19 as we seek to ease lockdown restrictions.

Everyone in Scotland will have a part to play. We must all prepare for the possibility of having to self-isolate for 14 days in order to protect others because a close contact - whether someone we know well, or someone we have only spent time with once - has been diagnosed with COVID-19.

The "test, trace, isolate, support" strategy, along with other public health interventions to reduce the risk of transmission, is likely to be part of life in Scotland until a vaccination programme for COVID-19 has been delivered. Our approach will develop over time to reflect new insights into the disease, and learning from experiences in Scotland and around the world

 

 

 

 

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