Contact Revenues and Benefits

Council Tax Contact Form Housing Benefit/Council Tax Reduction contact form

The easiest way to view information on your Council Tax account or Benefit claim is through our online portal. Register for our customer portal or e-billing.

Information on our services, online access to our Council Tax and Housing Benefit forms (including new claims) and notifying us of changes is available via our links on the right.

Our contact teams are available to assist our customers through a range of contact options that is appropriate to the customers needs.  This includes the ability to engage digitally and takes account of additional support needs.  Our agents will assess the correct method of contact and make the appropriate arrangements.  Some of these contact methods are noted below.

Council Tax

For immediate assistance during office hours, you can use our live chat service by clicking on the button below. Our customer service representatives are available to help you with the following enquiries:

• Reminder received
• Letter from Scott & Co or Walker Love
• Payment or Billing Enquiries

If your enquiry is more complex, you may be asked to arrange a call back. More complex enquiries usually involve the following Benefits or Council Tax services:

• Direct Debit - Online direct debit form (Link to this) - We ask that you do not share personal payment information via live chat
• Housing Benefit and Council Tax Reduction  - More information on Housing Benefit can be located here > Housing Benefit. You can also contact us using our online form here> Housing Benefit and Council Tax Reduction Contact form
• Council Tax Reduction - More information on Council Tax Reduction, and an online application form can be located here > Council Tax Reduction
• Universal Credit - More information on Universal Credit can be found here > Universal Credit
• Discretionary Housing Payment(DHP) - More information on DHP and an online application can be found here> Discretionary Housing Payment
• Local Housing Allowance - More information on Local Housing Allowance can be found here > Local Housing Allowance
• Change in Circumstances - More information on Change of Circumstances, and an online application form can be found here > Change in Circumstance (opens new window)
• Change of Address - You can complete our online form here > Change of address online form (opens new window). You do not require a self-service log in to update your details on the form  

Further information on exemptions can be found here > Exemptions and Discounts

Our processing times are approximately 28 days from when correspondence has been received. To allow our staff to process within these timescales please do not contact us regarding ongoing correspondence within this timescale.

You can arrange an appointment to be called back by a Council Tax advisor using our appointments system here > Council Tax Callback

Glasgow City Council's Live chat is available during office hours for you to direct Council Tax enquiries to live chat agents. Live Chat has been designed to help you navigate our website and to answer general queries. If your enquiry is more complex, you may be asked to contact us via our digital services or by telephone or email. When you access or use our live chat software, we will only ask you to provide the minimum amount of personal information necessary to assist you. At the end of your chat, you will be asked to complete a short survey about your experience. We will use this feedback to help improve and develop our live chat service. You can find out more about how we use the data you provide during live chat in our Live Chat Privacy Policy.

Housing Benefits and Council Tax Reduction

You can make an application for Housing Benefit or Council Tax reduction online through our Application Form.

If you need to send documents to support your Council Tax Reduction or Housing Benefit application you can do this:

• Online through our Housing Benefit/Council Tax Reduction contact form
• By email as an attachment to Hben.Central@glasgow.gov.uk
  • If you send a photograph of a document as an attachment please ensure the contents can be clearly read
• By post to: Council Tax and Housing Benefit Service, PO Box 36, Glasgow, G1 1JE

When sending documents, please make sure you also provide the following information:

• Your name
• Your postal address
• Your National Insurance number
• Your contact telephone number
• Your email address (where possible)

If you are unable to resolve your query through the above means, a limited appointment based service is available where you can arrange for a call regarding a Housing Benefit or Council Tax Reduction query through our Benefits Callback request application. 
Please note that when calling you back, this may show as a mobile or unknown/withheld number.
Please be aware, we are receiving extremely high volumes of contact, if you are calling to check the progress of an application or enquiry we ask, that you bear with us as we will be in touch soon. This means our staff can continue to prioritise the processing of updates/applications to Council Tax accounts. We would like to thank you for your patience.

Additional Help

If you need help to complete the council tax reduction or housing benefit application form we can help.

• Blind & Partially Sighted Customers

Documents such as housing benefit decision letters can also be issued in large text format for our sensory impaired customers. Please contact us to request this.

• Deaf & Hard of Hearing Customers

The following service allows deaf BSL users to contact Scotland's public body.

• War Pensioners & Ex-Service Personnel

The War Pensions Scheme is for ex-Service personnel whose injuries, wounds and illness arose prior to 6th April 2005. The scheme also supports war widows and is administered by Veterans UK.

Related content

Make a Payment (opens new window)

Set up a Direct Debit (opens new window)

Report a Change of Address (opens new window)

Access your Council Tax account (opens new window)