The easiest way to view information on your Council Tax account or Benefit claim is through our online portal. Register for our customer portal or e-billing

Information on our services, online access to our Council Tax and Housing Benefit forms (including new claims) and notifying us of changes is available via our links on the right.

Our contact teams are available to assist our customers through a range of contact options that is appropriate to the customers needs.  This includes the ability to engage digitally and takes account of additional support needs.  Our agents will assess the correct method of contact and make the appropriate arrangements.  Some of these contact methods are noted below.

Council Tax

As well as our online customer portal, our online facilities also allow you to:

• Report a Change of Address
• Apply for Council Tax Exemption or Discount
• Submit a query

You can also contact us by 

• Web Chat - click on the Live Chat button at the bottom-right
• Requesting a Council Tax Callback from a Council Tax advisor

If you have an enquiry about Council Tax debt as a result of an Equal Pay offer, you should direct your query to the agent representing you in your Equal Pay claim

Note: when calling you back, this may show as a mobile or unknown/withheld number.

We are receiving extremely high volumes of contact so if you are calling to check the progress of an application or enquiry submitted within the last 28 days, please allow us time to process this and we will be in touch soon. This means our staff can continue to prioritise the processing of updates/applications to Council Tax accounts. Thank you for your patience.

Housing Benefits and Council Tax Reduction

• You can make an application for Housing Benefit or Council Tax reduction online through our application form

• Housing Benefit can only be claimed by pension age customers or customers in supported, homeless or temporary accommodation who have a rental liability

• Council Tax Reduction can help towards your Council Tax bill and can be claimed by anyone who is on a low income or claiming benefits

• Our online facilities allow you to:

  • Make an application

  • Submit details of a change in circumstances

  • Submit a query

You can also contact us by

• Requesting a callback from a Benefits advisor

Please note that when calling you back, this may show as a mobile or unknown/withheld number.

Please be aware, we are receiving extremely high volumes of contact. If you are calling to check the progress of an application or enquiry submitted within the last 28 days please allow us time to process this and we will be in touch soon. This means our staff can continue to prioritise the processing of benefits applications. Thank you for your patience.

Assistance with online forms

Glasgow Life offers a service for those citizens who require face to face assistance with navigating our online services on the Council website, completion of forms, signing up for customer self-service, setting up direct debits for council tax and reporting a change of address. This service is based in the Universal Credit Hubs within libraries throughout the city and appointments can be made by calling free phone number 0808169 9901.

Additional Help

If you need help to complete the council tax reduction or housing benefit application form we can help.

• Blind & Partially Sighted Customers

Documents such as housing benefit decision letters can also be issued in large text format for our sensory impaired customers. Please contact us to request this.

• Deaf & Hard of Hearing Customers

The following service allows deaf BSL users to contact Scotland's public bodies: https://contactscotland-bsl.org

• War Pensioners & Ex-Service Personnel

The War Pensions Scheme is for ex-Service personnel whose injuries, wounds and illness arose prior to 6th April 2005.
The scheme also supports war widows and is administered by Veterans UK.