Council Tax Billing and Reminders

How do I sign-up for e-billing?

You can sign-up for e-billing using our Council Tax portal.

If you do not have an account with us you can register by visiting our youraccount page.

I haven't received my bill yet

Our new Council Tax bills for 2020/2021 have now been issued.

If you haven't received your bill, this may be because we haven't been told who is liable for Council Tax. If so, please use our Change of Address form.

If you have already told us about a change that would generate a new bill, please allow us 28 days to process this information.

I pay my Council Tax by Direct Debit - do I need to do anything for my 2020/2021 charge?

If you pay your Council Tax by Direct Debit, the Council will automatically adjust your payments and there is no need for you to do anything. Your new Council Tax bill will show you how much you will have to pay. If your Council Tax payments change at any point throughout the year, we will send you a new bill notifying you of this and the new amounts due.

I cannot pay my Council Tax bill

If you are unable to pay your Council Tax bill for any reason, please Contact us - the sooner you contact us the quicker we can help you with your Council Tax bill. If we have passed your arrears to a Debt Collection agency, please contact them directly if you have any queries.

If you are on a low income you may be eligible to apply for Council Tax Reduction.

You may also be able to change your payment plan to help meet your personal circumstances.

You can also contact Glasgow's Advice and Information Network (GAIN). GAIN is a network of agencies that give free, confidential and impartial debt advice. It includes voluntary agencies, citizen's advice bureaux, and legal, housing and independent money advice agencies.
Agencies within GAIN can give advice on a wide range of financial issues including debt, money management, benefits advice, and housing issues as well as providing free legal advice.
The GAIN Helpline is a freephone help line for clients living and/or working in Glasgow who have debt and associated legal & housing problems. Callers to the helpline will receive initial advice (including a full benefit check if appropriate) and will be referred to the most appropriate GAIN agency for more in depth advice if required.

For free advice call GAIN on 0808 801 1011 or visit: www.gain4u.org.uk. Phone lines are open Mon - Fri 9am - 8pm and Sat 10am - 2pm

I have received a bill for a February/March Payment - I thought that no Council Tax is due these months?

Council Tax is billed for each day from 1st April until 31st March the following year.
It is normally paid monthly over 10 instalments from April to January and these instalments also include payments for February and March Council Tax.
Occasionally, where there have been changes to your circumstances or if you move into a new home during the year, we will send you a replacement bill which includes amount(s) due in February or March

What band is my property in?

Your bill will show you the Council Tax band for your property.

If you know what band your property is in, you can find your annual charges in the section called What do I need to pay? on our Council Tax page.

Alternatively you can sign-up for our Council Tax portal to view this information and your balance. Please visit our self service page.

Or, if you would like more general information about Council Tax banding please visit Scottish Assessors Association website.

I paid too much last year

If you paid too much last year we will automatically apply the amount you overpaid to this year's bill.

The overpayment will not be shown your annual bill. We will automatically deduct the overpayment amount from this year's first instalment.

To view your balance please sign-up or login into youraccount

Do I need to renew my Direct Debit mandate for each financial year?

No, if you have an existing direct debit we will continue to use this method to collect your payments on the agreed date each month.

I don't pay Council Tax, why have I received a bill?

We have to provide every person who is liable for paying Council Tax with an annual bill.

If you receive Council Tax Reduction you are not required to pay all or part of your Council Tax charges as shown on your bill. Everyone need to pay Water and Waste charges, which we collect on behalf of Scottish Water.

If you are a Student you are not automatically exempt from paying Council Tax and you need to apply for an exemption/discount. Please be aware that registering your details with your college/university Student Services is not your application for an exemption, we use this information as proof of your Student status. For more information please visit our page on Student Exemptions or Discounts.

I've received a Council Tax reminder letter after I've paid my bill

If we have not received your payment on the agreed date we will send you a reminder letter within 7 days.

If you have already paid your bill and you're up-to-date will all Council Tax payment you can ignore our letter.

If you have still to pay your bill you can make a credit or debit card payment using our Payments page. Or, alternatively sign-up for Direct Debit payment using our youraccount page.